Lelfia Flores Blanco
Alexandria,VA
Summary
Seeking a challenging mid-level position in an established organization where I can continue utilizing my interpersonal skills, education and team player mentality to become a valued asset. Experienced Medical Assistant/Administrative Receptionist with a demonstrated history in the healthcare field, direct patient care and customer service. My interest derives from my experience in the healthcare industry as well as my education and experience. Expertly handles complaints, inquiries and service questions to meet patients' needs. Obtained Bachelor’s of Science in Rehabilitation which facilitates my ability to provide best care to patients.
Overview
6
6
years of professional experience
Work History
Patient Care Representative,
Virginia Hospital Center
Arlington, VA
12.2021 - Current
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
- Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
- Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
- Assisted with scheduling of diagnostic tests such as X-rays, CT scans or MRIs.
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
- Complete fax inbox and assigned documents in electronic charts, faxed documents for doctors and nurses as needed.
Medical Assistant/Medical Scribe
Reston Hospital Center
Reston, VA
08.2017 - 12.2021
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, completing forms / requisitions as needed.
- Organizes medical records, including lab results, progress notes, etc. to ensure the provider has all the necessary information available during the patient's encounter.
- Educated patients about medications, procedures and physician's instructions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Labeled and completed lab requisitions using ICD and CPT coding.
Medical Assistant/Receptionist Assistant
Family Chiropractor of Springfield
Springfield, Virginia
07.2017 - 08.2020
- Scheduled appointments, managed patient records and updated medical histories.
- Prepared and maintained accurate medical charts for each patient visit.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
Education
Bachelor of Science - Rehabilitation Science
George Mason University
Fairfax, VA05.2020
Skills
- 4 years proficient in Microsoft Office, Excel and Outlook in scheduling, emails, calendar and creating spreadsheets
- 4 years in the healthcare industry working directly with patient care experience in Medical Terminology Protocols
- Experience with EClinicalworks software and Epic software
- Bilingual (English/Spanish) Ability to read, write and speak fluently
- Experience in interpersonal communication with patients, outside facilities and individuals, ability to provide conflict resolution in tough situations
- Exceptional organization skills and finishing work assignments deadlines accordingly
- HealthCare Policy Knowledge – HIPPA Compliance
- Great with Time Management
- Patient-Focused Care
- Cooperative Team Member
References
References available upon request.
Timeline
Patient Care Representative,
Virginia Hospital Center
12.2021 - Current
Medical Assistant/Medical Scribe
Reston Hospital Center
08.2017 - 12.2021
Medical Assistant/Receptionist Assistant
Family Chiropractor of Springfield
07.2017 - 08.2020
Bachelor of Science - Rehabilitation Science
George Mason University
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