Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lelis Aguila

Hialeah,FL

Summary

Proven Import Coordinator with a track record of enhancing departmental efficiency at YACHB INC through expert customs regulations compliance and exceptional teamwork. Excelled in high-stress customer service roles, significantly improving client loyalty. Skilled in critical thinking and effective communication, adept at multitasking and problem-solving to meet tight deadlines.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Import Coordinator / Entry Writer

YACHB INC
02.2020 - Current
  • Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
  • Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
  • Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
  • Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.
  • Coordinated shipments of product from country of origin to final destination by both air and land transport.

Customer Service Representative

Florida One Insurance Agency
06.2018 - 02.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier/ Customer Service

K1 Speed
03.2019 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Hialeah Gardens Senior High School
Hialeah Gardens, FL

Skills

  • Customs regulations compliance
  • Effective Communication
  • Shipment categorization
  • Accurate data entry
  • Customer Service
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Time Management
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Social Skills Development
  • Incidental Teaching
  • Reinforcement Strategies
  • Data Collection
  • Toilet training
  • Registered Behavior Technician (RBT)

Certification

  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • First Aid Certification
  • Registered Behavior Technician (RBT

Timeline

Import Coordinator / Entry Writer

YACHB INC
02.2020 - Current

Cashier/ Customer Service

K1 Speed
03.2019 - 06.2019

Customer Service Representative

Florida One Insurance Agency
06.2018 - 02.2020

High School Diploma -

Hialeah Gardens Senior High School

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Lelis Aguila