Fagalele aka Lelle Aasa
Box Elder,South Dakota
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
22
22
years of professional experience
Work History
Customer Service Cashier
Dollar General
10.2023 - Current
- Recaptured sales from dissatisfied customers by listening and resolving problems.
- Enhanced shopping experiences, directing or escorting to product locations on sales floor.
- Promoted customer satisfaction by supporting merchandise selection, returns and exchanges.
- Kept customers happy by quickly processing payments and bagging purchases.
- Resolved customer complaints or concerns promptly and professionally.
- Maintained clean and organized checkout area, restocking supplies as needed.
- Supported other team members by stepping in to help wherever needed during busy periods.
- Operated cash registers, processed payments including cash, credit cards, and gift vouchers.
OMS Systems Support Specialists
Pomeroy
01.2015 - 01.2018
- Resolved technical issues by escalating cases to appropriate departments.
- Delivered exceptional service by meeting or exceeding established service level agreements SLAs consistently throughout tenure as Premier Support Specialist.
- Reviewed incoming tickets regularly to identify recurring trends or patterns that may indicate broader system-wide issues requiring further investigation.
Sr. System Engineer/Access Administration
Cognizant Technology
01.2012 - 01.2015
- Provided technical specifications and consulted to support resolution of technical issues.
- Performed maintenance to provide security and back up.
- Supported short- and long-term integration planning for system-level and subsystem functionality improvements.
- Trained end-users on proper operation, maintenance, and troubleshooting procedures for deployed systems.
Operations Consultant/Project Manager
Hewlett-Packard
01.2004 - 01.2010
- Conducted direct observations of operations to help troubleshoot actions and identify corrective requirements.
- Created detailed reports outlining findings, insights, and proposed solutions for management review.
- Conducted in-depth data analysis to identify areas for cost reduction and performance improvement.
Education
High School - Science and Mathematics
Leone High School
01.1975
Communications
Metro State College
01.1985
Computer Science and Mathematics
Fort Lewis College
01.1979
Skills
- Professional and cheerful attitude
- Strong self-initiative and attention to detail
- Positive teamwork supporter
- Excellent work ethic and high standards
- Strong organizational skills
- Strong Project Management skills and tools
- Excellent communication skills and writing skills
- Strong researcher skills
- Customer service
Timeline
Customer Service Cashier
Dollar General
10.2023 - Current
OMS Systems Support Specialists
Pomeroy
01.2015 - 01.2018
Sr. System Engineer/Access Administration
Cognizant Technology
01.2012 - 01.2015
Operations Consultant/Project Manager
Hewlett-Packard
01.2004 - 01.2010
Communications
Metro State College
Computer Science and Mathematics
Fort Lewis College
High School - Science and Mathematics
Leone High School