Summary
Overview
Work History
Education
Skills
Timeline
Generic

LEMIA BROWN

Washington,DC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proficient in developing and maintaining productive student, staff, family and administrator relationships to provide structures and supportive environments for students. Handles emergencies calmly. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

7
7
years of professional experience

Work History

CYP ASSISTANT

NSA Bethesda
Bethesda, MD
08.2023 - 02.2024
  • Assisted CYP staff in providing a safe and nurturing environment for children.
  • Provided support to the Lead Teacher in planning, organizing, and implementing age-appropriate activities.
  • Maintained records of daily attendance and other information related to the children's development.
  • Observed children's behavior and documented any changes or concerns that arose.
  • Facilitated positive interactions among children through play, conversation, and problem solving strategies.
  • Organized materials for classroom activities such as arts and crafts projects, games.
  • Participated in weekly team meetings with CYP staff to discuss program goals and objectives.
  • Recorded child behavior, food, and medication information for supervisors.
  • Kept inventory of toys and supplies organized and well-stocked to meet needs of children under care.

DATA MANAGEMENT CLERK

Washington Gas
Washington, DC
10.2019 - 08.2021
  • Completed data entry tasks with accuracy and efficiency
  • Scanned documents and saved in database to keep records of essential organizational information
  • Entered numerical data into databases with speed and accuracy using 10-key pad
  • Compiled data and reviewed information for accuracy prior to input
  • Sorted documents and maintained organized filing process
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
  • Verified data files prior to entry to maintain high data accuracy

TEAM LEADER

Chick-Fil-A
Silver Spring, MD
04.2018 - 08.2021
  • Mentored and guided employees to foster proper completion of assigned duties
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
  • Built strong relationships with customers through positive attitude and attentive response
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Led team of 15 members while providing exceptional customer service

SUPERVISOR

CVS Pharmacy
Washington, DC
12.2017 - 03.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Evaluated employee performance and coached and trained to improve weak areas
  • Worked with management team to implement proper division of responsibilities
  • Maintained compliance with company policies, objectives and communication goals

ADVERTISING SALES AGENT

Brightside Management
Vienna, VA
06.2017 - 08.2017
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction
  • Assisted call-in customers with questions and orders
  • Performed cold-calling and follow-ups with leads to secure new revenue

Education

Food Safety Certification -

Chic-Fil-A
01.2018

High School Diploma -

Phelps High School
Washington, DC
01.2016

Skills

  • Confidentiality
  • Document Management
  • File Storage
  • Databases Management
  • Team Training
  • Efficient Data Entry
  • Advanced Clerical Knowledge
  • Data Accuracy
  • 50 WPM
  • Stress management techniques
  • Curriculum Planning
  • Creative lesson planning

Timeline

CYP ASSISTANT

NSA Bethesda
08.2023 - 02.2024

DATA MANAGEMENT CLERK

Washington Gas
10.2019 - 08.2021

TEAM LEADER

Chick-Fil-A
04.2018 - 08.2021

SUPERVISOR

CVS Pharmacy
12.2017 - 03.2018

ADVERTISING SALES AGENT

Brightside Management
06.2017 - 08.2017

Food Safety Certification -

Chic-Fil-A

High School Diploma -

Phelps High School
LEMIA BROWN