Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lemili Villa

Bronx,NY

Summary

Reliable and motivated customer service professional with experience in retail and administrative roles. Strong communication, cash-handling, and multitasking skills with the ability to thrive in fast-paced environments. Bilingual in English and Spanish and passionate about delivering outstanding customer service.

Overview

3
3
years of professional experience

Work History

Coordinator

Amazing Home Care Agency
The Bronx, NY
03.2025 - 10.2025
  • Coordinated caregiver schedules to ensure patient coverage.
  • Communicated with patients, caregivers, insurance providers, and case managers.
  • Resolved scheduling issues while maintaining excellent customer service.
  • Managed high-volume phone calls and emails in a fast-paced office.
  • Maintained accurate records and updated scheduling information.

Receptionist

Hands of Hope
New York
04.2023 - 07.2024
  • Answered multi-line phone system and greeted visitors professionally.
  • Scheduled appointments and maintained organized daily calendars.
  • Managed confidential client information while maintaining accuracy.
  • Assisted with Microsoft Office, email communication, and administrative tasks.
  • Provided excellent customer service in person and over the phone.

Cashier, Sales Floor Associate

Burlington
The Bronx, NY
03.2023 - 07.2024
  • Processed cash, credit, and debit transactions accurately while balancing register drawers.
  • Delivered friendly customer service to hundreds of customers in a fast-paced retail environment.
  • Assisted customers with product questions, returns, and locating merchandise.
  • Recovered sales floor by organizing merchandise and maintaining store presentation.
  • Worked collaboratively with team members to meet daily sales and customer service goals.

Education

High School Diploma -

Eximius College Preparatory Academy
Bronx, NY

Lehman College
New York, NY

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Aveda Institution
New York, NY

Skills

  • Customer Service
  • Cash Handling
  • Sales Floor Recovery
  • Inventory & Merchandising
  • Bilingual (English & Spanish)
  • Microsoft Word, Excel, Outlook
  • Team Collaboration
  • Time Management
  • Problem Solving
  • Communication
  • Scheduling & Organization
  • Adaptability
  • Attention to Detail

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Coordinator

Amazing Home Care Agency
03.2025 - 10.2025

Receptionist

Hands of Hope
04.2023 - 07.2024

Cashier, Sales Floor Associate

Burlington
03.2023 - 07.2024

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Aveda Institution

High School Diploma -

Eximius College Preparatory Academy

Lehman College