LEMLEM LEWIS
Marble Falls,TX
Summary
Experienced shift supervisor skilled in enhancing team performance through targeted process improvements and efficient workflow management. Demonstrated expertise in providing compassionate client care and developing staff skills to boost productivity. Adept at inventory management and fostering positive client relationships to ensure high quality service delivery.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with client coordination, task management, and digital organization. Utilizes advanced scheduling systems and communication tools to streamline workflows. Knowledge of virtual collaboration platforms and maintaining client confidentiality.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Account - Payables and Receivables
Nelson Lewis Inc
Marble Falls, TX
10.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Processed orders and managed returns using CRM software to enhance customer satisfaction.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Developed scripts for common customer queries to streamline communication processes.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
CNA
The Aguirre Family
Marlboro, New Jersey
12.2023 - 09.2024
- Enhanced team productivity by implementing strategic process improvements in daily operations.
- Fostered a positive work environment by delivering effective on-the-job training and mentorship.
- Improved client well-being by providing attentive personal care, and emotional support.
- Optimized inventory management through timely ordering and monitoring of supply levels.
- Facilitated smooth operations by maintaining high standards of professionalism and service.
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for patients.
SHIFT SUPERVISOR
Horseshoe Bay Resort
Horseshoe Bay, Texas
07.2023 - 12.2023
- Supervised daily operations and staff to optimize workflow efficiency.
- Monitored inventory levels, placing timely orders for necessary supplies.
- Implemented process improvements that enhanced team performance and productivity.
- Delivered on-the-job training for new staff members, ensuring skill development.
- Supervised daily operations, ensuring adherence to service standards and operational procedures.
- Trained and mentored team members on best practices and customer service techniques.
SERVER SHIFT LEADER
Kalahari Resort
Round Rock, Texas
08.2021 - 06.2023
- Supervised daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored new staff on service protocols and guest engagement techniques.
- Monitored inventory levels, coordinating with suppliers to maintain adequate stock.
- Resolved customer complaints swiftly, fostering positive dining experiences and repeat business.
- Monitored inventory levels and ordered supplies to ensure stock availability.
- Performed cash register functions with precision.
- Maintained professionalism to encourage patron inquiries and orders.
- Stocked service areas during downtime to enhance operational readiness.
- Served food and beverages while confirming order accuracy.
Education
Bachelor of Science - Economics
The University of Texas At Arlington
Arlington, TX05.2021
Skills
- Innovative problem resolution
- Staff Training and Development
- Workflow Optimization
- Compassionate Client Care
- Effective Communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Attention to detail
- Time management
- Flexible and adaptable
Section name
- Interview Availability
- Resume Received
Languages
English
Full Professional
Amharic
Native or Bilingual
Timeline
Account - Payables and Receivables
Nelson Lewis Inc
10.2025 - Current
CNA
The Aguirre Family
12.2023 - 09.2024
SHIFT SUPERVISOR
Horseshoe Bay Resort
07.2023 - 12.2023
SERVER SHIFT LEADER
Kalahari Resort
08.2021 - 06.2023
Bachelor of Science - Economics
The University of Texas At Arlington