Lemont Seaton
Dallas
Summary
Operations and team leadership professional with 9+ years of experience overseeing daily business operations, leading high-performing teams, and driving performance improvements in high-volume environments. Proven ability to manage KPIs, optimize workflows, improve customer experience, and develop employees to exceed performance goals. Seeking a structured office or hybrid leadership role focused on operational excellence and team development.
Overview
10
10
years of professional experience
Work History
Store Manager
Mattress Firm
07.2021 - 12.2025
- Lead daily store operations in a high-volume retail environment
- Supervise, coach, and develop team members to improve performance and accountability
- Monitor key performance indicators to drive operational efficiency and revenue growth
- Implement workflow improvements to enhance productivity and customer satisfaction
- Manage inventory accuracy, merchandising standards, and compliance requirements
- Resolve escalated customer concerns while maintaining brand standards
- Led team in achieving sales targets through effective training and performance management.
Member Engagement Coordinator
Signify Health
12.2020 - 04.2021
- Managed inbound and outbound member communications in a structured call environment
- Coordinated appointment scheduling and healthcare service engagement
- Maintained detailed documentation and compliance standards
- Consistently met productivity and service performance metrics
Sales Associate
Conn's HomePlus
04.2019 - 04.2020
- Supported daily store operations and customer service initiatives
- Assisted in training new team members on systems and procedures
- Maintained organized merchandising and inventory standards
- Contributed to team performance goals through service excellence
Sales Associate
Best Buy
05.2017 - 04.2019
- Delivered consultative customer support in a fast-paced environment
- Processed transactions and maintained operational accuracy
- Supported store-wide initiatives to improve customer satisfaction and efficiency
Sales Associate
Walgreens
10.2015 - 04.2017
- Assisted customers and maintained operational workflow
- Ensured compliance with store policies and procedures
- Supported inventory management and merchandising standards
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained inventory accuracy through diligent stock management and replenishment.
Education
High School Diploma -
Skyline High School
Dallas, TX05-2013
Skills
- Team Leadership & Staff Development
- Operations Management
- Performance Metrics & KPI Tracking
- Process Improvement
- Customer Experience Management
- Conflict Resolution
- Inventory & Merchandising Oversight
- Training & Onboarding
- Cross-Functional Communication
Timeline
Store Manager
Mattress Firm
07.2021 - 12.2025
Member Engagement Coordinator
Signify Health
12.2020 - 04.2021
Sales Associate
Conn's HomePlus
04.2019 - 04.2020
Sales Associate
Best Buy
05.2017 - 04.2019
Sales Associate
Walgreens
10.2015 - 04.2017
High School Diploma -
Skyline High School