Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lemuel Torres

San Antonio,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Business Online Technical Specialist

Chase
San Antonio, TX
11.2016 - Current
  • Completed troubleshooting and diagnostics on company resources.
  • Provided IT consulting, planning and rollout services to optimize customized technology deployment.
  • Provide assistance to Branch bankers and Business Relationship Managers regarding business accounts
  • Provide solutions to various problems that may arise on the customer’s behalf
  • Research more in-depth problems and find solutions for bankers.

Client Relations - Bilingual

Citigold Customer Service (Escalation Level)
San Antonio, TX
04.2003 - 11.2016
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered calls, emails and faxes daily, addressing customer inquiries, solving problems and providing product information.
  • Assist customers in escalated calls with complaints and inquires including general banking transactions.
  • Provide training for representatives with strategies, procedures, and ways to de-escalate calls and enhance customer experience.
  • Took escalated calls from customers of all tier groups.
  • Assisted manager with coaching and developing fellow co-worker within my team, assisted manager with monitoring of production and Quality evaluations.

Education

Bachelor of Arts - English

University of Arizona Global Campus
Online
05.2020

Skills

  • Agent Collaboration
  • Conflict Resolution
  • Flexible and Adaptable
  • Customer Service and Assistance
  • Efficient and Detail-Oriented
  • Interpretation and Translation Services

Languages

Spanish
Native or Bilingual

Timeline

Business Online Technical Specialist

Chase
11.2016 - Current

Client Relations - Bilingual

Citigold Customer Service (Escalation Level)
04.2003 - 11.2016

Bachelor of Arts - English

University of Arizona Global Campus

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Lemuel Torres