Summary
Overview
Work History
Education
Skills
Affiliations
Education
Timeline
Generic

Lena Bullock

Fort Lauderdale,FL

Summary

By being willing and available to learn all aspects and areas of the hospitality industry; I will work hands-on toward my goal to become a C.E.O., an owner and operator of my own property that caters exclusively to families with small children. Positively memorable experiences will be my goal for each guest.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Courtyard by Marriott
03.2023 - Current
  • Managed guest check-in and check-out processes efficiently, enhancing overall customer satisfaction.
  • Coordinated reservations and room assignments, optimizing occupancy rates and guest experiences.
  • Resolved guest inquiries and complaints promptly, maintaining high service standards.
  • Trained new front desk staff on procedures and systems, fostering a knowledgeable team environment.
  • Implemented streamlined communication processes between departments, improving operational workflow and service delivery.
  • Conducted regular inventory checks of supplies, ensuring availability for daily operations without shortages.

Front Desk Guest Agent

Marriot Harbor Beach And Spa
06.2022 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.

Hostess Trainer

Marriott Harbor Beach & Spa
06.2019 - Current

Education

Master of Science -

Florida International University
Miami, FL
05.2025

Associate of Science - Hospitality And Tourism

Broward College
Davie, FL
05.2022

High School Diploma - Early Childcare Education

Stranahan High School
Fort Lauderdale, FL
2016

Skills

  • Customer Service
  • Front of House Management
  • Highly Organized
  • Posting Charges

Affiliations

  • The National Society of Leadership and Success
  • Black Tourism Talent

Education

true,other

Timeline

Front Desk Agent

Courtyard by Marriott
03.2023 - Current

Front Desk Guest Agent

Marriot Harbor Beach And Spa
06.2022 - Current

Hostess Trainer

Marriott Harbor Beach & Spa
06.2019 - Current

Master of Science -

Florida International University

Associate of Science - Hospitality And Tourism

Broward College

High School Diploma - Early Childcare Education

Stranahan High School

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