Lena Caviness
Warrensburg,MO
Summary
Dynamic professional with a strong background in hospitality and customer service. Skilled in project management and staff development, dedicated to aligning training initiatives with organizational goals for enhanced performance and compliance. Known for exceptional verbal and written communication skills, committed to fostering a positive work environment to drive guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Guest Services Training Supervisor
Fairfield Inn And Suites Marriott
Warrensburg, MO
01.2024 - Current
- Developed and implemented training programs to enhance staff performance and guest service quality.
- Monitored training effectiveness through regular feedback and assessments, identifying areas for improvement.
- Collaborated with management to align training initiatives with organizational goals and standards.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Updated employees with latest policies, procedures and compliance standards.
- Collaborated with company leaders and department managers to determine training needs.
2nd Assistant Manager
Casey's
Knob Noster, MO
11.2022 - 04.2024
- Assisted in managing daily store operations ensuring compliance with company policies.
- Coordinated scheduling and staffing to meet peak business demands efficiently.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
Laborer
AAFES
Knob Noster, MO
12.2022 - 06.2023
- Maintained organization of inventory, facilitating timely order fulfillment and restocking processes.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Education
Sociology
University of Oregon
Eugene, ORHigh School Diploma -
Ben Eielson High School
Eielson AFB, Alaska05-2020
Skills
- Coaching and Mentoring
- Accounts Receivable
- Hospitality and Customer service
- E-learning Development
- Verbal and Written Communication
- Schedule Management
- Project Management
- Staff and Leadership Development
Timeline
Guest Services Training Supervisor
Fairfield Inn And Suites Marriott
01.2024 - Current
Laborer
AAFES
12.2022 - 06.2023
2nd Assistant Manager
Casey's
11.2022 - 04.2024
Sociology
University of Oregon
High School Diploma -
Ben Eielson High School