Lena Conner
Bolivar,MO
Summary
Accomplished retail professional with a strong record at Shoe Sensation, known for leadership, team development, and customer service excellence. I’ve trained and supported leaders across multiple markets, stepping into critical roles during leadership transitions. I led the launch of two new stores and supported relocations, ensuring smooth operations.
I introduced a three-week store competition via Slack, boosting collaboration and improving KPIs. From February to March, I increased DPT from $63.74 to $65.21 (+2.31%), UPT from 1.58 to 1.64 (+3.80%), and MPT from 0.45 to 0.51 (+13.33%).
Known for problem-solving, attention to detail, and adaptability, I foster a collaborative, results-oriented team culture.
Overview
2027
2027
years of professional experience
Work History
MSD in Training
Shoe Sensation
Bolivar, MO
05.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Confidence in my ability to lead a large team in a retail environment adapting to my teams needs.
- Strong communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Not afraid to step up and be shoulder to shoulder with my team when needed.
- Always open to coaching and deferent perspectives.
- I strive to be organized and detail-oriented in every aspect of my position.
- I have a strong work ethic
- Use critical thinking to break down problems, evaluate solutions, and make decisions
Manager
Shoe Sensation
Bolivar, MO
2018 - 06.2025
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Analyzed sales data to identify trends and improve inventory management processes.
Store Owner
Movie Mania
Bolivar, MO
2010 - 2020
- Managed daily operations, ensuring optimal inventory levels and product availability.
- Developed marketing strategies to enhance customer engagement and drive sales growth.
- Oversaw staff training programs, fostering a knowledgeable and efficient team environment.
- Implemented financial management practices to maintain profitability and reduce costs.
- Managed day-to-day business operations.
- Accounts payable, accounts receivable and tax prep
- Trained and motivated employees to perform daily business functions.
- Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations.
- Enhanced store layout and merchandising techniques to improve customer experience and sales performance.
- Cultivated relationships with suppliers to negotiate favorable terms and secure quality products.
- Led community outreach initiatives, establishing Movie Mania as a local entertainment hub.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
Office Manager
Excel Investments
Bolivar, MO
06.1995 - 07.2010
- Managed daily office operations, ensuring efficient workflow and effective communication among staff.
- Coordinated scheduling for meetings and appointments, optimizing time management for team members.
- Implemented filing systems that streamlined document retrieval and improved organizational efficiency.
- Oversaw inventory management, maintaining optimal stock levels of office supplies and equipment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled accounts payable and Payroll while other employees were out on vacation.
- Kept high average of performance evaluations.
- Completed bi-weekly payroll for office employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Watched deposits and paid outs for all our Sonic locations making sure that everything was correctly entered. Deposits had to match the bank validation.
Education
No Degree - Business Management And Accounting
Missouri State University
Springfield, MOHigh School Diploma -
Bolivar High School
Bolivar, MO05-1989
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Organizational skills
- Calm under pressure
Timeline
MSD in Training
Shoe Sensation
05.2025 - Current
Office Manager
Excel Investments
06.1995 - 07.2010
Manager
Shoe Sensation
2018 - 06.2025
Store Owner
Movie Mania
2010 - 2020
No Degree - Business Management And Accounting
Missouri State University
High School Diploma -
Bolivar High School