Lena Haoui
Plaza Home Mortgage
Bradenton,FL
1
Language
1
Certification
14
years of professional experience
Experienced mortgage professional with 13 years at Plaza Home Mortgage supporting a network of 300 plus loan officers, managing high-volume pipelines and training brokers on diverse business operations.
Work History
Account Executive
13 Years 8 Months- Cultivated and maintained strong client relationships to ensure satisfaction and retention.
- Developed tailored mortgage solutions based on client needs and market trends.
- Collaborated with underwriting teams to expedite loan processing and approvals.
- Monitored market changes to adapt strategies, maximizing competitive advantage in mortgage offerings.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Facilitated resolution of client issues by acting as liaison between customer service and technical teams.
Education
High school Diploma - Accounting and Computer Programing
Associate Degree
Associate of Arts - Accounting and Computer Program
NMLS Broker License - MLO Broker License
Skills
Mortgage operations
Account management
PrLoan trackingrelaCRM managementcrosoft OffClient relationship building
Broker training
Product training
Client presentations
Negotiation skills
Task prioritization
Problem solving
Relationship building
Microsoft Office
relationship management
Problem-solving
Loan origination
Accomplishments
Was awarded Rookie of the. year at Novastar Mortgage and Associates Home Loans.
Certification
MLO License, NMLS
Section name
Reference Available upon request.
Languages
Arabic
Native or Bilingual
Timeline
Account Executive
Plaza Home Mortgage
02.2013 - CurrentRead More
Parma High School
High school Diploma from Accounting and Computer Programing
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Cuyahoga Community College
Associate of Arts from Accounting and Computer Program
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Jim Montrym Broker School
NMLS Broker License from MLO Broker License
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