Lena Jones-Powell
Henderson,NV
Summary
Experience as Front Desk Agent in busy setting. Enjoys helping customers in any situation to deliver a positive guest experience. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Caesars Entertainment
Las Vegas, NV
10.2013 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
Education
Associate Of Business Administration - Accounting And Business Management
Wayne County Community College District
Detroit, MI06.2003
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Guest accommodations
- Listening Skills
Accomplishments
- Employee of the month February 2024
- Received high score ratings from guest surveys due to professionalism and exceptional service.
- Asked by hotel manager to handle VIP check for large convention due to high level of professionalism and attention to detail.
Timeline
Front Desk Agent
Caesars Entertainment
10.2013 - Current
Associate Of Business Administration - Accounting And Business Management
Wayne County Community College District