Summary
Overview
Work History
Education
Skills
Timeline
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Lena Jordan

Ontario,CA

Summary

Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.

Overview

4
4
years of professional experience

Work History

Waitress

Orbakers Drive in
06.2021 - 06.2025

Assembled and packaged food items for customer delivery, ensuring accuracy and presentation. Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Processed customer orders using the POS system and managed cash transactions efficiently. Maintained cleanliness and stocked supplies in workstations, back room, and dining area.

Barista

Dunkin' Donuts Franchising
12.2023 - 01.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Bachelor - Nursing

Saint John Fisher University
Rochester, NY

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Cleanliness
  • Order taking
  • Attention to detail
  • Cash handling
  • Safe food handling
  • Handling complaints
  • Food running
  • Order accuracy
  • Accurate money handling
  • Complaint resolution
  • Active listening
  • Menu memorization

Timeline

Barista

Dunkin' Donuts Franchising
12.2023 - 01.2024

Waitress

Orbakers Drive in
06.2021 - 06.2025

Bachelor - Nursing

Saint John Fisher University
Lena Jordan