Lena Leavitt
Anchorage ,AK
Summary
Dynamic Workforce Specialist with a strong background in client application processing at Native Village Of Barrow. Proven ability to enhance customer service and compliance through effective communication and organizational skills. Skilled in data tracking and cultural program coordination, ensuring client needs are met with precision and care.
Overview
4
4
years of professional experience
Work History
Workforce Specialist
Native Village Of Barrow
Barrow, AK
09.2024 - 05.2025
- Responsible for processing all client applications as well as any correspondence with all clients to ensure all applications are complete for all programs within the Workforce Department.
- Accept and process all incoming Higher Education, Adult Vocational Training, Child Care Clients and Providers, and Johnson O’Malley applications.
- Process all pending, approval, denial letters to clients for applications submitted in a timely manner.
- Review and process all invoices/timesheets for all child care providers in a timely manner.
- Prepare and process all check requests for Higher Education and AVT students.
- Assist all child care providers with seeking and completing all mandatory Health and Safety Requirements under the Child Care Development Program.
- Conduct all required in-home inspections on all active and approved child care providers.
- Determine tribal membership status on all applicants.
- Maintain all client files to ensure accurate documentation.
- Assist with data and referral tracking for all programs.
- Organize and prepare educational and cultural activities under the JOM Program and any other programs or grants within the department.
- Maintain inventory on office supplies.
- Provide monthly reports to director on programs and number of clients served.
- Report child abuse and neglect to the State of Alaska following the requirements of a mandatory reporter.
- Will provide supervision as directed or needed.
- Determine the type of need analysis for each client.
- Provide and coordinate provisions for program; providing client counseling, guidance and information on employability and education; and to provide assistance on preparation for employment and educational endeavors.
- Maintain compliance in all client files.
- Collect data from all programs and maintain a tracking system for all programs provided.a. Clients- maintain and ensure that all requirements are met.
- Perform other duties as assigned.
Front End Supervisor
Alaska Commercial
Barrow, AK
06.2024 - 03.2025
- Trained new team members on operational procedures and customer service standards.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in 3 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Helped employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Cashier
Alaska Commercial
Barrow
10.2021 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate information and support.
- Maintained cleanliness and organization of checkout areas.
- Adapted quickly to new procedures and technology for improved service delivery.
- Processed phone and online orders inquired to the store.
Education
High School Diploma -
Barrow High School
Barrow, AK05.2024
Skills
- Knowledge in using a PC and common software applications
- Knowledge and understanding of Iñupiat language and culture
- Customer Service representative
Accomplishments
Completion of CPR training, Food Handlers card and Better Kid Care Health & Safety training.
Languages
Iñupiaq
Timeline
Workforce Specialist
Native Village Of Barrow
09.2024 - 05.2025
Front End Supervisor
Alaska Commercial
06.2024 - 03.2025
Cashier
Alaska Commercial
10.2021 - 10.2023
High School Diploma -
Barrow High School