Rosemary Walker
Dialysis Care Center
Plainfield,IL
1
Language
1
Certification
12
years of professional experience
Experienced with workforce planning and resource allocation. Utilizes strategic thinking to optimize staffing levels and improve operational efficiency. Knowledge of employee relations and performance management, ensuring productive and positive work environment.
Work History
Workforce Specialist
2 Years 9 Months- Developed, coordinated, and distributed staff schedules to maintain workforce coverage and continuity.
- Reviewed and processed PTO requests to support accurate scheduling and workforce coverage.
- Acted as primary point of contact between employees and director of home therapies.
- Coordinated employee scheduling for mandatory training and meetings to support internal compliance and attendance.
- Coordinate and schedule new patients home therapy appointments
- Cultivated trust with patients and caregivers while maintaining consistent, ongoing communication.
- Assisted payroll processing operations to maintain timely payroll administration.
- Maintained HIPAA standards to protect patient privacy and support compliant operations.
- Maintained workforce records, ensuring accurate employee data, credentials, and compliance documentation.
- Monitored attendance and timekeeping issues, resolving discrepancies before payroll processing.
- Collaborated with managers to address staffing gaps and adjust assignments based on operational needs.
- Supported onboarding activities, preparing new hires for training, orientation, and role expectations.
- Collaborated with HR teams to ensure compliance with labor regulations, minimizing legal issues related to employment practices.
- Managed overtime, shift swaps, breaks and PTO requests.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and maintained dialysis staffing schedules to maintain daily coverage and uninterrupted patient care.
Business Manager
6 Years 5 Months- Managed office operations for organization to maintain efficient workplace support.
- Implemented automation strategies for office operations correspondence management, schedule coordination, and record keeping.
- Created, managed, and executed business plan development and implementation.
- Mitigated business risks through close collaboration with Accounting Manager and owner.
- Maintained up-to-date administrative records to monitor operational conditions.
- Coordinated compliance efforts for transportation regulations, licensing, and safety documentation.
Area Operations Manager
8 Months- Supported recruiting, hiring, and onboarding processes to enable team member readiness.
- Assisted in recruiting, hiring and training of team members.
- Monitored employee attendance and punctuality to identify repeat problems early and address them quickly to prevent long-term habits.
- Evaluated each employee’s strengths and initiated mentoring program to support performance improvement in weaker areas.
- Coordinated cross-functional collaboration with Learning Safety Operations and Human Resources departments to support program alignment.
- Monitored day-to-day activities across 50 employees and implemented plans to resolve issues impacting DPMO by 28%
Workforce Management Coordinator
7 Months- Coordinated telephonic onboarding conversations, screening, and onboarding guidance for nursing staff.
- Developed, implemented, and distributed nursing staff schedules to maintain consistent coverage.
- Coordinated with Recruiting and HR to support sourcing and onboarding efforts for new employment opportunities.
- Monitored call center performance in real time and directed intra-day adjustments to maintain 90% productivity.
- Managed scheduling for process time off requests, FMLA, and training coordination.
- Generate daily reports and develop forecasting to meet needs
- Planned day-to-day and weekly staffing forecasts to achieve productivity goals.
- Monitored call center dashboard in real time and managed operational needs to ensure continuous coverage.
- Created, owned, and maintained new hire schedule proposals to support onboarding readiness.
- Monitored employee attendance and verified adherence to organizational policies to support workforce consistency.
Administrative Assistant/PD Technician
4 Years 2 Months- Arranged calendars for office meetings and scheduled mandatory trainings for required staff attendance.
- Developed record filing system that enhanced document organization and streamlined document management.
- Implemented record filing system to improve document organization and support efficient document management.
- Coordinated appointment scheduling and outside referral routing for two clinics, ensuring care coverage for five physicians.
- Coordinated with local hospitals to support patient direct admissions for timely intake.
- Managed sorting, distribution, and recording of office mail and incoming shipments for corporate records.
- Ordered office and medical supplies to support day-to-day operations.
- Ordered, tracked, and coordinated delivery of patient equipment and supplies for timely availability.
- Assisted new patients with completion of admission paperwork to support intake and administrative processing.
- Conducted new patient training for home treatment, promoting safe and effective at-home care.
Education
Master of Science - Health Administration
Bachelor's - Healthcare Management
Skills
Electronic medical record management
HIPAA compliance
Medical office management
Data entry
Microsoft Office
Experienced in Microsoft Office applications
Staff scheduling
Administrative experience
Prioritization and multitasking
Effective team collaboration
Multitasking
Workforce compliance
Certification
- Driver's License
- CPR Certification
Languages
- Spanish
- Expert
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Workforce Specialist
Dialysis Care Center
12.2023 - 09.2026Read More
Area Operations Manager
Amazon
10.2020 - 06.2021Read More
Workforce Management Coordinator
Medcor
05.2020 - 12.2020Read More
Business Manager
TRDK Transportation
08.2019 - 01.2026Read More
Administrative Assistant/PD Technician
Home Dialysis Services
03.2015 - 05.2019Read More
University of Phoenix-Online Campus
Bachelor's from Healthcare Management
Read More
University of Phoenix
Master of Science from Health Administration
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