Summary
Work History
Education
Skills
Timeline
Generic

Lena McDermott

Nags Head,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Work History

Gift Shop Sales Associate

North Carolina Aquarium Roanoke Island
05.2023 - Current
  • Completes daily tasks accurately and on-time to support shop needs.
  • Greets customers entering store and offers assistance with customer wants and needs.
  • Computes sales prices, total purchases, and receives and process cash or credit payment using point-of-sale system.
  • Helps customers by providing information, answering questions, obtaining merchandise requested, and completing payment transactions.
  • Unpacks and organizes stock orders and replenishes inventory on sales floor.
  • Creates atmosphere that promotes positive visitor experience.

Reservations Crew Member

Kitty Hawk Kites
05.2022 - 08.2022
  • Provided excellent customer service in person as well as through email, phone calls, text messages, and online chats.
  • Monitored Reservations multi-line telephone and voicemail systems.
  • Diffused customer relations issues that arose related to Reservations.
  • Provided excellent customer service in person as well as through email, phone calls, text messages, and online chats.
  • Utilized excellent telephone etiquette and customer service skills to promote, inform, and make sales of adventure programs.

Cashier and Attendant

Professor Hacker's Lost Treasure Golf
03.2021 - 07.2021
  • Greeted customers entering premises and responded promptly to customer needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted with closing duties of golf course to support and maintain cleanliness of facility.
  • Utilized excellent telephone etiquette and customer service skills when answering customer calls of general nature.

Education

Bachelor of Arts - Psychology

East Carolina University
Greenville, NC
05.2025

Skills

  • Excellent Written and Oral Communication
  • Customer Service
  • Microsoft Office
  • Administrative and Office Support
  • Conflict Resolution
  • Google Docs
  • Strong Interpersonal Skills
  • Self Starter

Timeline

Gift Shop Sales Associate

North Carolina Aquarium Roanoke Island
05.2023 - Current

Reservations Crew Member

Kitty Hawk Kites
05.2022 - 08.2022

Cashier and Attendant

Professor Hacker's Lost Treasure Golf
03.2021 - 07.2021

Bachelor of Arts - Psychology

East Carolina University

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Lena McDermott