Lena Mendoza
Ontario,CA
Summary
Seasoned Payroll Specialist/Supervisor and Human Resources Coordinator bringing 18 years' experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management. Processed payroll from 50-4500 employees.
Overview
12
12
years of professional experience
Work History
Advanced Payroll Specialist
Curative Inc
03.2021 - Current
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
- Reconciliations of 401K
- Reconciliations of Benefits
- Reconciliations of Temporary Agency Invoices
- SOP’S as needed
- Terminations
- Onboarding
- New Hire Training
Benefits Specialist
Todays Realty
01.2016 - 09.2020
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Implemented open enrollment system to streamline benefits processes for employees.
- Researched and analyzed wage, salary and other industry trends.
- Assisted with design and implementation of various employee benefits programs.
- Administered performance-based incentive and bonus plans, encouraging employee excellence.
- Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Conducted wage and salary surveys to build competitive compensation plans.
- Help create and optimize salary structures and bonus programs.
- Created detailed job description library for organization and maintained relevance with regular updates..
- Guided managers and supervisors on methods for conducting accurate job evaluations.
- Oversee and process Bi-Weekly payroll , utilizing Paychex, ADP , and QuickBooks
- Built relationships with vendors to foster quality service delivery.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
HR Lead/Payroll Supervisor
County Of Riverside Public Defenders Office
03.2012 - 11.2015
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for 375 employees to comply with predetermined company guidelines.
- Created new hire and termination documents for payroll.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed and implemented new payroll policies and procedures according to changing laws and regulations.
Education
Financing And All Aspects of Real Estate
First Tuesday / Chaffee College
San Bernardino, CACertificate - Human Resources Management
Graebel Certified HR Training
Denver, CO02.2013
Skills
- Daily Payroll Activities
- Employee Headcount and Cost Analysis
- Training and Development
- Payroll Processing
- UKG Dimensions
- Kronos
- ADP Workforce Now
- QuickBooks
- Access
- HRIS
- Help Scout
- Outlook
- Excel, Word, Adobe PDF
- Data Analysis
- Meeting Deadlines
- Payroll Administration
- Accounts Payable and Accounts Receivable
- Federal and State Tax Regulations
- Payroll Software Proficiency
- Collaborative Team Member
- Audit Support
- Payroll Review
- Payroll Reconciliation
- Spreadsheet Creation
- 401K Calculation
- Report Preparation
- Interpersonal and Written Communication
- Employee Relations
- PTO Accrual
- Transaction Review
- HSA Contribution Management
- Analytical Skills
- Financial Reports
- Deductions Documentation
- Employee File Maintenance
- Excellent Writing Skills
- Trained in ADP Workforce Now
- Payroll Policies and Procedures
- Timecard Management
- Multi-State Payrolls
Timeline
Advanced Payroll Specialist
Curative Inc
03.2021 - Current
Benefits Specialist
Todays Realty
01.2016 - 09.2020
HR Lead/Payroll Supervisor
County Of Riverside Public Defenders Office
03.2012 - 11.2015
Financing And All Aspects of Real Estate
First Tuesday / Chaffee College
Certificate - Human Resources Management
Graebel Certified HR Training
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