Summary
Overview
Work History
Education
Skills
Timeline
Server

Lena Neeley

Atlanta

Summary

Dynamic and reliable server with extensive experience at upscale restaurants, excelling in upselling high-profit items and ensuring guest satisfaction. Proven ability to manage multiple tables under pressure while maintaining food safety standards. Known for creating a warm and friendly atmosphere, enhancing the overall dining experience.

Overview

2
2
years of professional experience

Work History

Server

Maggianos
12.2023 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/Host

Mellow Mushroom
07.2023 - 12.2023
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Waitress

Toast on Lenox
05.2023 - 07.2023
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Managed multiple tables efficiently during peak hours, maintaining high service standards.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Education

Associate Degree In Nursing - Nursing Education

Atlanta Metropolitan State College
Atlanta, GA

High School Diploma -

Midtown High School
Atlanta, GA
05.2023

Skills

  • Reliable and Responsible
  • Order Management
  • Food spoilage prevention
  • Food Preparation and Safety
  • Warm and Friendly
  • Cool Under Pressure
  • Food Running

Timeline

Server

Maggianos
12.2023 - Current

Server/Host

Mellow Mushroom
07.2023 - 12.2023

Waitress

Toast on Lenox
05.2023 - 07.2023

Associate Degree In Nursing - Nursing Education

Atlanta Metropolitan State College

High School Diploma -

Midtown High School

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Lena Neeley