Lena Neufeld

• Streamlined administrative processes to enhance operational efficiency across departments.
• Implemented new scheduling system, reducing conflicts and improving staff productivity.
• Developed training materials for onboarding new team members, fostering a collaborative work environment.
• Lead administrative and HR functions supporting company operations
• Manage accounts payable and receivable, ensuring accuracy and timely payments
• Administer biweekly payroll for 46 employees across 4 divisions/companies using multiple Gusto accounts and QuickBooks (Online & Desktop), including multi-state payroll and tax processing for Alabama and Arkansas, ensuring compliance, accuracy, and on-time processing
• Maintain employee records, onboarding documentation, and HR-related processes
• Serve as primary point of contact for internal office operations and communications
• Maintain financial records, invoices, and internal documentation
• Support leadership with reporting, organization, and continuous process improvements

Additional Role: Office Rental Suite Manager
Added responsibilities – Last 4 months

• Manage office rental suites including tenant communication and issue resolution
• Coordinate leasing logistics, documentation, and office readiness
• Handle tenant inquiries, payments, and ongoing administrative needs
• Maintain organized records for multiple tenants and suites

• Supported teachers and staff with classroom technology and devices
• Assisted students with basic technology use and troubleshooting
• Helped maintain and organize technology equipment
• Provided general administrative and technical support

• Coordinated daily family schedules and activities, ensuring smooth operations and effective time management.
• Developed and implemented household budgets, optimizing resource allocation and financial planning.
• Managed household inventory, tracking supplies and minimizing waste through efficient procurement practices.
• Organized family events and gatherings, enhancing community engagement and fostering relationships.
• Streamlined household routines, improving overall efficiency in daily tasks and responsibilities.
• Managed finances effectively with budgeting and expense tracking to achieve financial goals.

• Tracked all business revenue and costs with QuickBooks, diligently reconciling accounts to maintain high accuracy
• Reconciled company bank, credit card and line of credit accounts monthly, investigating and resolving discrepancies to keep accounts audit-ready
• Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
• Handled new-hire orientation
• Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks
• Processed payroll and calculated deductions by accurately using QuickBooks to secure payment traceabilities
• Communicated with customers to identify and resolve outstanding payments
• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
• Compared vendor prices to ensure optimal savings
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
• Completed bi-weekly payroll for 5 employees

• Kept vendor files accurate and up-to-date to expedite payment processing
• Generated accounts payable reports for management review to aid in financial and business decision making
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
• Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
• Entered figures using 10-key calculator to compute data quickly