Lena Nieto
Hopewell,VA
Summary
Detail-oriented professional with a strong emphasis on accuracy and efficiency. Proven ability to effectively manage multiple tasks and meet deadlines in fast-paced environments. Exceptional written and verbal communication skills enable seamless collaboration with team members and clients. Committed to delivering high-quality work and consistently exceeding expectations. Demonstrates a strong work ethic and genuine eagerness to learn and grow.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Animal Control Officer
Hopewell Police Department
04.2024 - Current
- Receives, investigates and answers complaints regarding stray, wild or owned animals that were reported at large, injured or abused
- Patrols streets or other locations to check for animals running at large, licenses and vaccinations
- Rescues trapped, lost or injured animals and investigates animal abuse complaints in the field
- Issues appropriate warning notices and citations and makes court appearances
- Keeps appropriate records and prepares reports
- Returns animals to owners
- Maintains animal control equipment and maintains surveillance over suspected animals confined to animal shelter
- Clean shelter when needed
- Other duties as assigned
EMS Logistics Technician
Guilford County Emergency Services
03.2023 - 12.2023
- Checks out and stock missing/used supplies
- Checks vehicle inventory and expiration dates of all materials and equipment as required by departmental standards
- Transport emergency services vehicles as needed
- Resupplies vehicles with required materials and equipment before placing unit back in service
- Prepares and maintains supplies and equipment as required by departmental standards
- Completes all manual and computerized forms and reports, maintains records on equipment/supplies used and vehicle status
- Cleans and fuels the vehicles
- Delivers supplies to restock EMS supply points as directed
Provider Representative
Teleperformance
10.2022 - 03.2023
- This is a call center job where I talk to Healthcare providers to answer any questions about claims, authorizations, or members eligibility
- The company I work for is Teleperformance, but, we work with their customer, Horizon NJ Health (medicaid)
- Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
Education
Associate in Science - undefined
Richard Bland College
Petersburg, VA12.2020
Skills
- Reliability
- Phone etiquette
- Animal welfare laws
- Licensing requirements
- Investigative report preparation
- Court testimony
- Investigation techniques
- Citations and warnings
- Animal investigations
- Criminal investigations
- Report preparation
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Team collaboration
- Active listening
- Adaptability and flexibility
- Decision-making
- Self motivation
- Conflict resolution
- Goal setting
- Computer literacy
- Professionalism
- Incident reporting
- Public speaking
- Record keeping
- Continuous improvement
- Time management abilities
Certification
Driver's License
Timeline
Animal Control Officer
Hopewell Police Department
04.2024 - Current
EMS Logistics Technician
Guilford County Emergency Services
03.2023 - 12.2023
Provider Representative
Teleperformance
10.2022 - 03.2023
Associate in Science - undefined
Richard Bland College