Lena Patrick
Delmont,PA
Summary
Dynamic Patient Service Associate, excelling in patient registration and insurance verification. Adept at enhancing patient experiences through effective communication and professionalism. Skilled in managing medical records and fostering a welcoming environment, ensuring confidentiality and seamless service delivery. Committed to continuous improvement in healthcare support.
Overview
7
7
years of professional experience
Work History
Patient Service Associate
Optum360
Greensburg, PA
10.2025 - Current
- Assisted patients with appointment scheduling and registration processes.
- Provided front-line support for patient inquiries, resolving issues efficiently.
- Maintained accurate patient records using electronic health record systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Coordinated insurance verification and eligibility checks for seamless patient access to services.
- Collaborated with team members to streamline administrative workflows and improve patient experience.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
Client Service Represent
Petvet365
Fox Chapel PA
09.2024 - Current
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed client inquiries via phone, email, and chat to ensure timely resolutions.
- Collaborated with veterinary staff to provide accurate information on services and products.
- Maintained detailed records of client interactions to enhance service continuity.
- Assisted in onboarding new clients by guiding them through initial processes and services.
- Adapted quickly to new software systems for tracking client communications effectively.
- Developed knowledge of pet care products to support informed client recommendations.
- Contributed to team efforts by sharing best practices for improving customer satisfaction rates.
Secretary
Vaia Funeral Home
Delmont, PA
06.2019 - Current
- Managed scheduling and appointment coordination for families during difficult times
- Prepared and maintained accurate documentation for funeral services and related events
- Assisted in organizing logistics for memorial services, ensuring smooth operations
- Responded to client inquiries with empathy and professionalism, enhancing customer experience
- Supported staff by providing administrative assistance, streamlining daily operations
- Developed filing systems that improved document retrieval and organization
- Conducted research on local regulations to ensure compliance in service offerings
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School Diploma -
Greensburg Salem School District
Greensburg, PA06.2023
Skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Professionalism and etiquette
- Healthcare
- Medical terminology
- Medical records management
- Scheduling appointments
- Customer service
- Patient documentation
- Patient registration
Timeline
Patient Service Associate
Optum360
10.2025 - Current
Client Service Represent
Petvet365
09.2024 - Current
Secretary
Vaia Funeral Home
06.2019 - Current
High School Diploma -
Greensburg Salem School District