Lena Quinones
Greensboro,NC
Summary
Customer-focused hospitality professional with experience in fast-paced restaurant and bar environments. Known for providing outstanding guest service, building positive customer relationships, and working efficiently under pressure. Strong communication, multitasking, and teamwork skills with a proven ability to support smooth operations during high-volume shifts. Dependable, energetic, and committed to delivering exceptional guest experiences.
Overview
7
7
years of professional experience
Work History
Bartender
1614 music-billards
High Point, North Carolina
01.2024 - Current
- Prepared and served alcoholic and non-alcoholic beverages with accuracy, efficiency, and attention to presentation in a fast-paced bar environment.
- Provided excellent customer service by engaging with guests, anticipating needs, and ensuring a positive and welcoming experience.
- Maintained compliance with responsible alcohol service guidelines while handling cash transactions, POS systems, and bar operations during high-volume shifts.
Server/Bartender
Cafe pasta
Greensboro, North Carolina
09.2024 - 04.2026
- Delivered high-quality food and beverage service in fast-paced restaurant and bar environments while maintaining strong attention to detail and guest satisfaction.
- Prepared and served alcoholic and non-alcoholic beverages accurately and efficiently while ensuring compliance with responsible alcohol service standards.
- Collaborated with team members to manage high-volume shifts, resolve customer concerns professionally, and create a positive guest experience.
Server/Banquet Server
Greensboro Country Club
08.2022 - 05.2024
- Delivered attentive service during high-volume periods, ensuring guest satisfaction and engagement.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supervised setup of banquet food stations and coordinated service to multiple dining areas.
- Arranged banquet tables and chairs according to event specifications to enhance overall event presentation.
Hostess/Server
Statesville Country Club
06.2022 - 08.2022
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Closing Manager
Food Lion
02.2019 - 06.2021
- Prepared registers for closing shift and assigned team member positions, ensuring high level of guest service throughout shift.
- Oversaw daily cash deposits, ensuring accurate fund accountability and enhancing financial integrity.
- Implemented safety measures for end-of-day operations, reducing risks associated with cash handling and securing store after closeout.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
Education
High School Diploma -
Statesville High School
Statesville, NCSkills
- Alcohol service compliance
- Cash Handling
- Safe Food Handling
- Exceptional customer service
- Retail Sales
- Team Leadership
- Staff training
- Time Management
- Administrative Experience
- Communication skills
Timeline
Server/Bartender
Cafe pasta
09.2024 - 04.2026
Bartender
1614 music-billards
01.2024 - Current
Server/Banquet Server
Greensboro Country Club
08.2022 - 05.2024
Hostess/Server
Statesville Country Club
06.2022 - 08.2022
Closing Manager
Food Lion
02.2019 - 06.2021
High School Diploma -
Statesville High School