Summary
Overview
Work History
Education
Skills
Timeline
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Lena Quinones

Greensboro,NC

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Maintains focus and positive attitude in stressful situations and high-volume environments. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

6
6
years of professional experience

Work History

Server/Bartender

Koury Convention Center
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server/Banquet Server

Greensboro Country Club
08.2022 - 05.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Set up banquet tables and chairs based on event requirements.

Hostess/Server

Statesville Country Club
06.2022 - 08.2022
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Baker

Crumbl Cookies
02.2022 - 05.2022
    • Complied with health and safety codes to protect staff and customers.
    • Operated and maintained bakery equipment, including ovens and mixers.
    • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
    • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.

Closing Manager

Food Lion
02.2019 - 06.2021
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
  • Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.

Cashier/Customer Service Representative

Food Lion
09.2019 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Education

High School Diploma -

Statesville High School
Statesville, NC
05.2021

Skills

  • Strong Work Ethic
  • Cash Handling
  • Safe Food Handling
  • Time Management
  • Verbal and written communication
  • Team Leadership
  • Staff Training and Development
  • Administrative Experience
  • Bartending
  • Serving
  • Retail Sales
  • Exceptional customer service

Timeline

Server/Bartender

Koury Convention Center
05.2024 - Current

Server/Banquet Server

Greensboro Country Club
08.2022 - 05.2024

Hostess/Server

Statesville Country Club
06.2022 - 08.2022

Baker

Crumbl Cookies
02.2022 - 05.2022

Cashier/Customer Service Representative

Food Lion
09.2019 - 02.2021

Closing Manager

Food Lion
02.2019 - 06.2021

High School Diploma -

Statesville High School

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Lena Quinones