Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lena Ramos

Union

Summary

I offer a strong communication, positive attitudes, trust, loyalty and excellent service skills. I understand the importance of maintaining an establishment, due to my ability to adapt to new dynamic environments. I am committed hardworking, while maintaining, school, extracurriculars, and have a well balanced personal life. I am proficient in customer care, conflict management and will be able to effectively boost sales. I ultimately will provide to the company and team.

Overview

2
2
years of professional experience

Work History

Cashier/Front Counter Worker

Mikes Pizza
11.2022 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Waited tables.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Completed milkshakes and ice cream desserts for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept, counter and dining areas cleaned and sanitized.
  • Delivered food to guest tables with timeliness and efficiency.
  • Reconciled cash drawer and corrected any errors.
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Cleaned and maintained dining area and condiment stations.
  • Greeted customers with smile and provided helpful suggestions.
  • Managed multiple tasks in high-volume environment.
  • Maintained a clean and organized work area, ensuring a welcoming environment for customers.
  • Handled phone orders efficiently, ensuring accuracy and timely delivery or pick-up arrangements.
  • Developed strong relationships with regular customers, fostering loyalty through personalized interactions.
  • Provided support during special events or promotions, contributing to overall success through teamwork and dedication.

Education

High School Diploma -

Union Highschool
Union, NJ
06-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Order taking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Complex Problem-solving
  • Guest inquiries
  • Order packaging
  • Team leadership
  • Verbal and written communication
  • Goal setting

Interests

  • Gym Workouts
  • Yoga
  • Passionate about balancing physical health with mental and emotional wellness
  • Doing Nails
  • Health Sciences

Timeline

Cashier/Front Counter Worker

Mikes Pizza
11.2022 - 11.2024

High School Diploma -

Union Highschool

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Lena Ramos