Lena Steele
Barboursville,West Virginia
Summary
Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Overview
2
2
years of professional experience
Work History
Server
Texas Roadhouse
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
General Manager
The Wing Place
04.2021 - 01.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Education
Bachelor of Arts - Elementary Education
Marshall University
Huntington, WV12.2023
Skills
- Public Speaking
- Creative Lesson Plan Development
- Group and Individual Instruction
- Family Involvement
- Positive Reinforcement Strategies
- Report Preparation
- Maintaining Safe Environment
Timeline
Server
Texas Roadhouse
01.2023 - Current
General Manager
The Wing Place
04.2021 - 01.2023
Bachelor of Arts - Elementary Education
Marshall University
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