Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Lena Wilson

Dubuque,IA

Summary

Proven track record in enhancing customer experiences at Kehl Athletic Center, showcasing exceptional hospitality services and adeptness in payment handling. Cultivated a positive atmosphere through active listening and multitasking under pressure, achieving significant improvements in client satisfaction. Demonstrates a strong ability to adapt to change, backed by solid skills in basic data entry and workplace cleanliness.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

Kehl Athletic Center
Dubuque, Iowa
08.2023 - Current
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Assisted with special projects assigned by management when required.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.

Cashier

Chipotle Mexican Grill
Dubuque, Iowa
01.2024 - 11.2024
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Validated customer requests through comprehensive price checks for special orders and discounts.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Resolved customer complaints professionally in accordance with company policy.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Server Assistant

Ruby Tuesday
Columbus, GA
01.2022 - 09.2022
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Responded promptly to requests from servers or other staff members.
  • Greeted frequent visitors by name and explained new promotions.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Performed data entry tasks and maintained accurate records.
  • Updated product knowledge through continuous learning and training sessions.

Education

Some College (No Degree) - Chemistry And Computer Science Major

Clarke University
Dubuque, IA

Skills

  • Hospitality services
  • Record preparation
  • Cross-selling services
  • Quality control checks
  • Workplace cleanliness
  • Adaptable to change
  • Payment handling
  • Cultural sensitivity
  • Basic data entry
  • Time management
  • Positive attitude and active listening
  • Multitasking under Pressure

Affiliations

  • Gym Fitness and Body Wellness
  • Sprint and Mid-Distance Group for Track and Field/Cross Country, 2022 to Present
  • Participated in Volunteer and Fundraisers for Children and Food Pantry, Fall, 2024

Languages

French
Limited

References

References available upon request.

Timeline

Cashier

Chipotle Mexican Grill
01.2024 - 11.2024

Front Desk Associate

Kehl Athletic Center
08.2023 - Current

Server Assistant

Ruby Tuesday
01.2022 - 09.2022

Some College (No Degree) - Chemistry And Computer Science Major

Clarke University

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Lena Wilson