Lena Covel
Legal Assistant
Winter Garden,FL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks. Motivated to learn, grow and excel in legal field.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Bar Manager /Bartender
Lilly's On The Lake
Clermont, Florida
04.2018 - 03.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Shift Lead
Vitality Bowls
Ocoee, FL
02.2019 - 02.2020
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Bartender
Miller's Ale House
Winter Garden, FL
02.2017 - 04.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Lead Bartender /Crew Trainer
Dick's Last Resort
Orlando, FL
05.2013 - 11.2017
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Education
Bachelor of Arts - Criminal Justice
Alvernia College
Shillington, PA 08.1999 - 05.2001
Associate of Science - Law Enforcement Administration
Reading Area Community College
Reading, PA 08.1998 - 05.1999
Skills
Writing and editing
Legal Research
Relationship building
Complaint resolution
Creative problem solving
Professional telephone demeanor
Verbal and written communication
Excellent Communication
Organization and Time Management
Teamwork and Collaboration
Dependable and Responsible
MS Office
Timeline
Shift Lead
Vitality Bowls
02.2019 - 02.2020
Bar Manager /Bartender
Lilly's On The Lake
04.2018 - 03.2020
Bartender
Miller's Ale House
02.2017 - 04.2019
Lead Bartender /Crew Trainer
Dick's Last Resort
05.2013 - 11.2017
Bachelor of Arts - Criminal Justice
Alvernia College
08.1999 - 05.2001
Associate of Science - Law Enforcement Administration
Reading Area Community College
08.1998 - 05.1999