Lena D. Onsongo

• Managed major incidents for SLA-impacting applications such as Participant Experience, DECK, My Plan Manager, and VOICE
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
• Monitored progress, identified risks, and took corrective action as needed.
• Developed and implemented strategies to meet business objectives.
• Establish workflow reports to identify successful outcomes, insights, and future recommendations.
• Identified plans and resources required to meet project goals and objectives.
• Provided detailed project status updates to stakeholders and executive management.
• Partnered with the Release team to elevate and verify code changes in production.
• Partnered with the Institutional Night team to create a seamless post-certification workflow.
• Analyzed team performance data to identify areas of improvement.
• Partnered with project team members to identify and quickly address problems.
• Updated customers and senior leaders on progress and roadblocks.
• Trained personnel in the use of IT tools and applications.
• Implemented best practices to drive quality resolutions.

• Updated old code bases to modern development standards, improving functionality.
• Authored code fixes and enhancements for inclusion in future code releases and patches.
• Supervised work of programmers, designers, and technicians, assigned tasks, and monitored performance against targets.
• Tested troubleshooting methods and documented resolutions for inclusion in the knowledge base .

-Web System Tester

• Performed system testing via the web in NQP Enrollment, COLI Admin Tool, Compaq HP Flat Dollar, 4th Quarter Enhancements, High Net Worth release, and Rebalance/Reallocation regression effort.
• Performed data setup for NQP and DIS enrollment projects.
• Provided strategies for the team approach to scripting and data setup.
• Scripted test cases and performed data setup using PRS/VISTA/VISION.

-Information Systems Engineer

• Project Lead for Office 2000 upgrade for approximately 4500 desktops within the Institutional division.
• Windows NT software packaging, support, and problem/resolution.
• Software support of third-party and internal applications.