Lenaeah Cannaday
Allentown,PA
Summary
Dynamic professional with a strong background in customer service and support roles, including experience at Cedarbrook Nursing Home. Proven problem-solver skilled in time management and cleaning protocols. Committed to enhancing client satisfaction and operational efficiency through effective communication and teamwork. Recognized for maintaining high standards in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Dietary Aide
Cedarbrook Nursing Home
Direct Support Professional
Step by Step Inc
03.2026 - 03.2026
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented individualized care plans tailored to specific needs of clients, ensuring consistent support.
- Documented client progress and behavioral changes to facilitate effective communication with interdisciplinary teams.
- Collaborated with families to provide updates and address concerns regarding client well-being and development.
Direct Support Professional
Cornerstone Health Care
01.2026 - 02.2026
Customer Service Representative
SFE Energy
02.2025 - 05.2025
- Assisted customers with inquiries, providing accurate information about services and billing processes.
- Resolved customer complaints efficiently, ensuring satisfaction and retention through effective communication.
- Maintained up-to-date knowledge of product offerings to support customer decision-making and enhance service quality.
- Documented customer interactions in CRM system for improved tracking and issue resolution efficiency.
Crew Member
McDonald’s
11.2023 - 07.2024
- Delivered exceptional customer service in fast-paced environment.
- Operated cash register and handled transactions accurately.
- Prepared food items following safety and quality standards.
- Maintained cleanliness and organization of workstations and dining areas.
Sales Associate
Giant Food Stores
03.2022 - 10.2023
- I Assisted customers with product selection and inquiries to enhance shopping experience
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Collaborated with team members to manage inventory levels and restock shelves promptly.
- Adapted quickly to new products, policies, and procedures for improved service delivery.
- Resolved customer complaints with professionalism, ensuring satisfaction and loyalty retention.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier Team Lead
Dollar Zone
04.2021 - 10.2022
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Managed inventory levels, coordinating restocks to maintain product availability.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
Education
High School Diploma - Medical Assistance
Job Corp
Hazelton Pa12.2023
Skills
Time management
Problem-solving
Cleaning and sanitizing
Customer service
Timeline
Direct Support Professional
Step by Step Inc
03.2026 - 03.2026
Direct Support Professional
Cornerstone Health Care
01.2026 - 02.2026
Customer Service Representative
SFE Energy
02.2025 - 05.2025
Crew Member
McDonald’s
11.2023 - 07.2024
Sales Associate
Giant Food Stores
03.2022 - 10.2023
Cashier Team Lead
Dollar Zone
04.2021 - 10.2022
Dietary Aide
Cedarbrook Nursing Home
High School Diploma - Medical Assistance
Job Corp