Lenard Miller
Concord,NH
Summary
Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
9
9
years of professional experience
Work History
Solutions Manager
CGI Inc.
08.2015 - 12.2017
- Served as the advisor between internal and external stakeholders for small to large projects, critical communications, program evaluations, technical analysis and ensured guidelines and methods were followed
- Assembled input from customers to develop project requirements, estimates, business cases, and financial data
- Developed, and managed documentation, schedules of deliverables, and financial data
- Tracked timelines, contact data, responses, record, for business activity impacts
- Conducted training and led mock exercises as relate requirement of customers
- Addressed initiatives based on priority, risk assessment, and/or approved protocols.
Walmart Online Customer Service Representative
Walmart
03.2012 - 01.2013
- Responded to customer inquiries, concerns, and questions via online chat, email, or phone
- Provided information about products, services, orders, policies, and procedures
- Assisted customers with placing orders online, order modifications, and shipments
- Focussed on critical issues related to fulfillment, shipping delays, and cancellations
- Assisted customers with billing inquiries, payment methods, and transaction discrepancies.
Hotel Front Desk
Ameristar Casino Hotel
07.2008 - 02.2012
- Managed office operations effectively by leveraging knowledge of office management principles, including basic bookkeeping practices
- Addressed guest inquiries and requests for events such as dining, entertainment, and other local attractions
- Recorded room reservations, cancellations, and modifications and insured accurate information was entered into the booking system.
Education
B.I.S. in Interdisciplinary Studies -
Georgia State University
A.S in Biotechnology -
Atlanta Technical Collage
Skills
- Customer Service
- Quality & Assurance
- Applying and Recommending Guidelines
- Cross Departmental Collaboration
- Stakeholder Relationships
- Budget/Financial Management
- Creating Reports
- Policy Adherence
- Statistic/Data Analysis
- Integrations/Migrations
- Business Process Improvements
- Training and Education
- Quality Management
- Regulatory Compliance
- Process Documentation
- Reporting
- Performance Evaluation
- Incident Management
- IT Infrastructure Management
- User Acceptance Testing
- Cross-functional Team Coordination
- Social Media Strategy
- Project Leadership
Personal Information
Title: Medical Laboratory Technician
Timeline
Solutions Manager
CGI Inc.
08.2015 - 12.2017
Walmart Online Customer Service Representative
Walmart
03.2012 - 01.2013
Hotel Front Desk
Ameristar Casino Hotel
07.2008 - 02.2012
B.I.S. in Interdisciplinary Studies -
Georgia State University
A.S in Biotechnology -
Atlanta Technical Collage