- Gardening
- Animal Care
- Hiking
- Growing herbs, vegetables, or fruits in home gardens
- Interior Design
LENAYA LENNY PAYNE
Logandale
Summary
Experienced beverage industry professional with a proven track record in team leadership and consistently achieving exceptional results. Demonstrated expertise in inventory management, delivering excellent customer service, and ensuring strict adherence to health and safety regulations. Recognized for adaptability, effective communication skills, and the ability to cultivate a collaborative work environment. Equipped to drive operational efficiency and elevate performance in beverage management.
Overview
26
26
years of professional experience
Work History
Beverage Supervisor
Mesquite Gaming
07.2022 - 10.2025
- Established strong vendor relationships to secure competitive pricing and ensure a consistent supply of quality products.
- Developed enticing promotions that increased sales and attracted new customers to the establishment.
- Implemented effective cost-control measures which resulted in minimized expenses without compromising quality or service standards.
- Coordinated special events and private parties successfully while maintaining excellent service standards during regular business hours.
- Ensured strict compliance with all health code regulations, leading to consistently high inspection scores for the department.
- Managed daily shift operations, contributing to the smooth running of the beverage department and maintaining high levels of customer satisfaction.
- Encouraged prompt and regular attendance to keep team strong and consistently meeting customer demands.
- Guided employees through difficult operational and customer relation situations to build independence in future scenarios.
- Resolved customer complaints promptly, resulting in improved guest relations and repeat business opportunities.
- Trained and developed beverage staff on proper techniques, knowledge and skills.
- Facilitated communication between customer-facing and back-end teams to coordinate seamless beverage service delivery.
- Created a positive work environment through effective communication practices that fostered teamwork among staff members.
- Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
- Coordinated inventory for daily operations and special events.
- Kept team operating according to high standards of cleanliness and sanitation, protecting staff and guests from unnecessary risks.
- Oversaw work of 99+ bartenders, beverage servers and bar attendants.
- Purchased beverage stock and handled all inventory needs.
- Managed all day-to-day operations within budgeted guidelines.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Complied with health and safety regulations.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Planned and executed promotions and special events in close collaboration with management.
Owner/Operator
Les Cheveux Salon
02.2013 - 05.2021
- Co-owned and Operated successful Upscale Hair Salon on El Paseo with 3 industry professionals
- Created repeat business by developing long-term relationships with regular clientele
- Calculated, prepared and issued bills, invoices and account statements
- Liaised with vendors to order and maintain inventory of supplies
- Increased customer loyalty through guarantee of satisfaction
- Managed daily office operations and maintained accurate records for the business summaries
Beverage Supervisor
Virgin River Hotel and Casino05
05.2010 - 06.2012
- Manage 44 + beverage staff at one of a dual Properties hotel/casino in Nevada
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Oversaw beverage operations to ensure production levels and service standards were maintained
- Development of Cocktail Menus for Food outlets complimenting the dining experience
- Designed paperless department that resulted in efficiency and ease of use
- Assisted in scheduling
- Performed administrative tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for interdepartmental use
- Assisted with payroll preparation and entered data into cumulative payroll document
- Liaised with HR department to maintain employee benefits, training, payroll and disciplinary procedures
- Filled in for other Management staff when needed at both properties
Food Server "Chuckwagon"
Virgin River Hotel and Casino
12.2006 - 05.2010
- Informed patrons of establishment specialties and features
- Performed all transactions in a cordial efficient and professional manner
- Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff using Micros entry
- Presented menus to patrons and answered questions about menu items, making recommendations upon request
- Ensured Consistent high quality of plate presentation
- Provided excellent customer service
Owner/Stylist
Les Cheveux Hair salon
12.1999 - 09.2006
- Co-owned and Operated successful Upscale Salon with 8 industry professionals
- Provided coaching, mentoring, and consultation to staff to enhance staff development
- Created repeat business by developing long-term relationships with regular clientele
- Calculated, prepared, and issued bills, invoices and account statements
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations
- Liaised with vendors to order and maintain inventory of industry supplies
- Increased customer loyalty through guarantee of satisfaction
- Managed daily office operations and maintenance of equipment, maintaining accurate records for all supplies
Education
Cosmetologist -
Stylemaster's School of Beauty
Longview, WA01.1985
Central WA state College
Ellensburg, WAEarly Childhood Education
ITT Peterson School of Business
Seattle, WA01.1974
Skills
- Documentation Management
- Team Skill Enhancement
- Efficient Data Input
- Strong verbal communication
- Staff Scheduling Management
- Highly Organized
- Collaborative Leadership Skills
- Self-motivated
- Computer Proficiency
Interests
Timeline
Beverage Supervisor
Mesquite Gaming
07.2022 - 10.2025
Owner/Operator
Les Cheveux Salon
02.2013 - 05.2021
Beverage Supervisor
Virgin River Hotel and Casino05
05.2010 - 06.2012
Food Server "Chuckwagon"
Virgin River Hotel and Casino
12.2006 - 05.2010
Owner/Stylist
Les Cheveux Hair salon
12.1999 - 09.2006
Central WA state College
Early Childhood Education
ITT Peterson School of Business
Cosmetologist -
Stylemaster's School of Beauty
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