Lenaye Lang
Wake Forest,NC
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Financial Counselor
UNC Fertility
07.2024 - Current
- Admit, register and pre-register fertility patients with accurate patient demographics and financial data
- Calculate and collect payments from patients for fertility physicians
- Set up payment arrangements
- Reconcile daily money collected
- Work with collections agencies to resolve balances and/or collect payments
- When insurance is not an option, works with patients on payment plans
- Refer patients to as needed for medications
- Request insurance authorizations for fertility procedures via online portal or by phone
- Enter authorizations in various systems
- Provides estimates using the passport estimator for future services to help determine patient's liability
- Screen patients for charity care, COBRA and Medicaid
- Help complete applications as needed
- Work with third party payers for copay assistance
- Submit forms for prior authorizations
- Review and explain claim rejections on patient's accounts
- Help resolve patient balance issues and questions
Billing Specialist
Dream Provider Care Services Inc
03.2020 - 05.2024
- Bill All Private and Managed Health Care insurances daily from Billing Sheet using portal for each individual insurance
- Collect Remits and correct denied claims daily
- Check for paid and unpaid claims from previous months daily
- Verify Benefits & Eligibility for all new and existing patients daily
- Mail invoices of outstanding balances for copays and services for visits daily
- Prepare patient statements of previous payment
- Follow phone calls on invoices that were sent out
- Training staff members on how to make phone calls for benefits/eligibility
- Assist in other departments if help is needed
- Review insurance policies to get better understanding if any policies or procedures have changed
- Request Authorizations if needed for patient to receive treatment
- Insurance Claims/Patient Audits
Wireless Billing Associate II
One Source Communications
03.2022 - 06.2022
- Ability to read documents such as invoices
- Ability to apply concepts of basic algebra
- Organization, prioritization, and proactive problem-solving skills
- Ability to work independently and in a team setting
- Ability to present oneself and communicate both orally and writing in a professional, positive, and courteous manner always
- Work as an effective and proactive team member; understands the importance of supporting our clients, teammates, and vendors
- Ability to be flexible and productive in an environment with regular interruptions
- Ability to apply effective time management and self-management skills
Front Desk Administration
Dream Provider Care Services
08.2018 - 03.2020
- Welcoming visitors by greeting and directing them appropriately to their appointment
- Verify patient demographics
- Collection of Copays, outstanding balances
- Reminder Calls of appointments
- Assisting patient with Initial Intake Paperwork
- Send off Medical Record Request
- Verify and confirm patient's insurance
- Review documentation for completion and correct as needed
Education
Early Childhood Education-Administration Certificate -
Beaufort County Community College
12-2024
Bachelor of Science in Business Administration - Management
East Carolina University College of Business
Greenville, NC06.2022
Bachelor of Science in Business Administration - Management
Campbell University College of Business
Buies Creek, NC05.2020
Skills
- Microsoft Office
- Knowledge of Basic Computer Software
- Management
- Organization
- Team Leadership
- People Skills
- Teamwork
- Dependability
- Communication Skills
- Medical Billing
- Non-profit organization
- Administration/Assistant
- Customer Service
- Scheduling
- Critical Thinking
- Problem Solving
- Public Speaking
- Computer Skills
- Assist CEO, ED, HR duties
- Recruiting
- Multitasking
Hobbies and Interests
Campbell University Intramural Softball, Future Business Leaders Club for Women at Campbell, Volunteer at Beaufort- Hyde Partnership for Children, Pilates/Pickle Ball/Tennis, Reading
Volunteer Experience
Beaufort- Hyde Partnership for Children, Volunteer
Timeline
Financial Counselor
UNC Fertility
07.2024 - Current
Wireless Billing Associate II
One Source Communications
03.2022 - 06.2022
Billing Specialist
Dream Provider Care Services Inc
03.2020 - 05.2024
Front Desk Administration
Dream Provider Care Services
08.2018 - 03.2020
Early Childhood Education-Administration Certificate -
Beaufort County Community College
Bachelor of Science in Business Administration - Management
East Carolina University College of Business
Bachelor of Science in Business Administration - Management
Campbell University College of Business
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