Lenche Naumovska
Manager
Summary
Proven leader with a track record of enhancing client satisfaction and boosting sales at OneSpaWorld through effective team leadership and organizational skills. Excelled in customer acquisition and budget planning, achieving significant market presence. Demonstrated reliability and problem-solving abilities, ensuring high standards of service and operational excellence.
Overview
18
18
years of professional experience
Work History
Teacher, Grade 1
Kinderland Child Development Center
04.2006 - 05.2014
- Incorporated social-emotional learning into daily lessons, promoting empathy, self-awareness, and responsible decision-making among students.
- Adapted lesson plans to meet the needs of diverse learners, ensuring all students were challenged appropriately and supported in their academic growth.
Senior Beautician
Beauty Salon Laurel
03.2011 - 02.2018
- Collaborated with colleagues to develop new service offerings, resulting in a more diverse clientele.
- Bridged language barriers with non-English speaking clients through patience and clear demonstrations of procedures when necessary.
- Developed customized treatment plans to address individual client concerns, boosting overall satisfaction levels.
- Stayed up-to-date on industry trends through continuous professional development opportunities, ensuring cutting-edge service offerings for clients.
Manager Director
Beauty Salon Laurel
02.2018 - 07.2021
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Collaborated with cross-functional departments for successful product launches, meeting or exceeding target milestones in both timeline and budget aspects.
- Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
- Established key performance metrics to track progress towards goals, enabling data-driven decision-making across the organization.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Beauty Therapist
OneSpaWorld
09.2021 - 07.2023
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Boosted sales figures through effective visual merchandising strategies at retail outlets.
Spa Manager
OneSpaWorld
09.2023 - Current
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Utilized promotions, print and digital marketing to attract new clients.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Recorded product sales into spa's weekly income report.
- Coordinated special events, attracting new clients and boosting overall sales.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
Education
Certificate - Business Management
OneSpaWold
Miami, FL 05.2001 -
Certificate - Facial Treatment
London Wellness Academy
London 05.2001 -
Bachelor of Science - Teacher Education, Multiple Levels
St. Kliment Ohridski
Bitola, Macedonia 05.2001 -
High School Diploma -
SOU Jane Sandanski
Bitola, Macedonia 05.2001 -
Skills
Assignment Delegation
Promotions coordination
Customer Feedback Analysis
Customer Acquisition
Budget Planning
Teamwork and Collaboration
Problem-solving abilities
Team Leadership
Organizational Skills
Sales operation
Sales team training
Languages
Spanish
Limited Working
English
Native or Bilingual
Macedonian
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Spa Manager
OneSpaWorld
09.2023 - Current
Beauty Therapist
OneSpaWorld
09.2021 - 07.2023
Manager Director
Beauty Salon Laurel
02.2018 - 07.2021
Senior Beautician
Beauty Salon Laurel
03.2011 - 02.2018
Teacher, Grade 1
Kinderland Child Development Center
04.2006 - 05.2014
Certificate - Business Management
OneSpaWold
05.2001 -
Certificate - Facial Treatment
London Wellness Academy
05.2001 -
Bachelor of Science - Teacher Education, Multiple Levels
St. Kliment Ohridski
05.2001 -
High School Diploma -
SOU Jane Sandanski
05.2001 -