Lendsey Navarrete
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
07.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting the pharmacist with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Customer Service / Receiving Clerk
Floors For Living
07.2021 - 07.2023
- Scheduling customer's repairs, managing that all appointments are set properly and handled on time
- Communicating with sales representatives in regards to the customer's issues and satisfactions
- Creating purchase orders and ordering materials from different mills
- Closing out repairs / jobs
- Receive all shipments and signing paperwork
- Verify packages according to the packing slips and invoices
- Communicating with the mills relating to problems or delays
- Comparing purchase orders with the packing slips and invoices
- Maintaining records of all the orders and deliveries.
- Regularly reviewed invoices and double-checked orders.
Customer Service
Home Pest Team Defense
11.2020 - 07.2021
- Conducting telephone conversation with customers about their issues surrounding their service in a professional manner
- Providing general service information to new and existing customers
- Scheduling various pest services using the Route Point Software
- Entering new customers information and creating accounts for them
- Follow up with customers for any re-treats, initial services, and current customer as directed
- File technician paperwork in customer files and maintain customer files in the computer and in the filing system.
Customer Service Representative
Royal Air Conditioning And Heating
10.2019 - 10.2020
- Gathering and catching leads
- Setting up appointments for quotes and any issues with customers concerns.
- Addressed customer service overflow to reduce complaints.
- Followed up with customers about customer service.
- Maintained excellent customer service with timely deliveries and professional communication.
Researcher / Customer Service
Feldman LawFirm
06.2018 - 10.2019
- Doing research upon court documents to identify customer's personal information and inputting them into the system
- Answering all inbound and outbound calls
- Transferring calls to the right department in the firm
- Creating new leads and updating existing leads
- Maintaining office inventory supplies and ordering supplies
- Analyzed and collected customer's information to direct them to the sales people.
Education
Diploma -
Lee High School
Houston, TXSkills
- Bilingual
- Research
- Microsoft Office
- Ability to Multitask
- Effective Time Management
- Ability to Work in a Team
- Communication skills
- Packaging
- Medication Dispensing
- Prescription Filling
- Drug Classification Knowledge
- Interpreting and Processing Medication Orders
Certification
- CPhT - Certified Pharmacy Technician License
Assessments
- Administrative assistant/receptionist, 06/01/22, Completed
- Customer focus & orientation, 02/01/22, Proficient
Timeline
Pharmacy Technician
CVS Pharmacy
07.2023 - Current
Customer Service / Receiving Clerk
Floors For Living
07.2021 - 07.2023
Customer Service
Home Pest Team Defense
11.2020 - 07.2021
Customer Service Representative
Royal Air Conditioning And Heating
10.2019 - 10.2020
Researcher / Customer Service
Feldman LawFirm
06.2018 - 10.2019
Diploma -
Lee High School