Lenelle Boone
Farmington Hills
Summary
Efficient Assistance Payments Worker with proven track record of meeting and exceeding expectations and an unwavering commitment to helping families who apply for public assistance.
Overview
10
10
years of professional experience
Work History
Assistance Payments Worker
State of Michigan
11.2023 - Current
- Providing information: Giving clients information about program expectations and goals
- Helping clients with application forms and referring them to other agencies or programs when appropriate
- Calculating budgets: Using automated systems to calculate client budgets for shelter, utilities, and other needs
- Monitoring cases: Reviewing eligibility and income reports to monitor case status
- Maintaining records: Coding client records and maintaining accurate case records
- Processing applications and changes that clients report, as these can impact their monthly benefits
Mortgage Loan Closer/Funder
CrossCountry Mortgage
06.2020 - 11.2023
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Coordinated and prepared, closing documents for residential loan closings.
- Closed FHA, FHA 203 (K), Conventional, VA, and RD Loans.
Post Closing Specialist/Trainer
Success Mortgage Partners Inc.
06.2014 - 05.2020
- Directed customer communication to appropriate department personnel.
- Composed, edited and typed complex memos and reports with job-related software.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Reviewed loan documents for compliance, completeness, and accuracy.
- Followed up with loan packages and ensured processes were followed according to policies and procedures.
Education
Bachelor of Arts - Communications
Michigan State University
East Lansing, MI06.2000
Skills
- Customer Service and Training
- Friendly and Professional Communications
- Planning and Scheduling
- Verbal and Written Communication
- Problem-Solving
- Issue Resolution
- Detail Oriented
- Microsoft Office Proficiency
- Critical Thinking
- Creative Thinking
- English Language Fluency
- Organization and Time Management
Timeline
Assistance Payments Worker
State of Michigan
11.2023 - Current
Mortgage Loan Closer/Funder
CrossCountry Mortgage
06.2020 - 11.2023
Post Closing Specialist/Trainer
Success Mortgage Partners Inc.
06.2014 - 05.2020
Bachelor of Arts - Communications
Michigan State University
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