Machelle Cardin
Fenton
Summary
Dedicated Assistance Payments Worker with strong customer service and teamwork skills. Proven ability to navigate complex situations and deliver compassionate support to diverse populations.
Overview
11
11
years of professional experience
Work History
Assistance Payments Worker
State of Michigan Department of Health and Human Services
Howell, MI
10.2016 - 12.2025
- Conducted interviews to determine eligibility for financial aid, utilizing standardized assessment tools.
- Assisted clients with completion of applications and paperwork.
- Provided guidance on program requirements and benefits, enhancing client understanding and engagement.
- Collaborated with community organizations to streamline referral processes and improve service delivery.
- Offered compassionate support to clients during difficult circumstances, helping them navigate the application process with ease.
- Communicated with people from various cultures and backgrounds on application process.
- Collaborated with team members to resolve complex cases and provide optimal support for clients in need.
- Assisted clients in completing necessary paperwork, ensuring all required documentation was submitted accurately and on time.
- Communicated clearly and empathetically with diverse populations including those facing language barriers or disabilities.
- Ensured compliance with state and federal guidelines when processing applications, mitigating potential issues or penalties for the agency.
General Office Assistant
State of Michigan Department of Health and Human Services
Flint, MI
07.2014 - 10.2016
- Managed scheduling and coordination of appointments for departmental staff and clients.
- Developed and maintained filing systems to streamline document retrieval processes.
- Provided exceptional customer service by addressing inquiries from the public and stakeholders.
- Implemented process improvements that reduced turnaround time for administrative tasks.
- Facilitated daily mail distribution among employees while also managing outgoing packages using appropriate shipping methods.
- Managed incoming calls and emails, directing them to appropriate personnel for prompt responses.
- Collaborated with team members to ensure smooth office operations and maintain a positive work environment.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Bachelor of Science - Psychology
Walden University
Minneapolis, MN05-2013
Skills
- Benefits administration
- Cross-cultural sensitivity
- Problem-solving abilities
- Financial assessment
- Teamwork and collaboration
- Customer service
- Effective communication skills
- Telephone etiquette
- Applicant support and service
- Recordkeeping and data input
- Advocacy and counseling
- Documentation and paperwork
Timeline
Assistance Payments Worker
State of Michigan Department of Health and Human Services
10.2016 - 12.2025
General Office Assistant
State of Michigan Department of Health and Human Services
07.2014 - 10.2016
Bachelor of Science - Psychology
Walden University