Jody Kidd
Flint
Summary
Proven Assistance Payments Worker with expertise in benefits administration, problem-solving, and effective communication. Committed to fostering teamwork and enhancing client service through thorough eligibility assessments and mentoring.
Overview
15
15
years of professional experience
Work History
Assistance Payments Worker
State of Michigan Department of Human Services
Flint, MI
06.2011 - Current
- Trained new staff on policies and procedures, fostering a knowledgeable team environment.
- Implemented best practices for documentation accuracy and record-keeping standards.
- Analyzed program data to identify trends, informing strategic improvements in service provision, as the SOP Team Lead.
- Reduced case backlog by prioritizing tasks and working efficiently under pressure.
- Conducted thorough eligibility assessments to ensure proper benefit distribution to qualified individuals.
- Utilized case management software effectively for tracking client progress and maintaining organized records of all interactions.
- Ensured compliance with state and federal guidelines when processing applications, mitigating potential issues or penalties for the agency.
- Collaborated with team members to resolve complex cases and provide optimal support for clients in need.
- Stayed informed on current policies and regulations related to assistance payments, applying this knowledge to better serve clients.
- Assisted clients in completing necessary paperwork, ensuring all required documentation was submitted accurately and on time.
- Mentored new employees on department procedures while providing ongoing support for their professional growth.
- Maintained high levels of accuracy in data entry, ensuring client information was up-to-date and correct.
- Promoted a positive work environment by fostering open communication, teamwork, and professionalism among colleagues.
- Enhanced department productivity by implementing new strategies to process applications more quickly.
- Offered compassionate support to clients during difficult circumstances, helping them navigate the application process with ease.
- Communicated clearly and empathetically with diverse populations including those facing language barriers or disabilities.
- Actively participated in professional development opportunities to stay current on best practices within the field of social services assistance payments work.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
Education
MBA - Healthcare Marketing And Management
Baker College Center For Graduate Studies
Auburn Hills, MI06.2011
Skills
- Benefits administration
- Cross-cultural sensitivity
- Interviewing technique
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Effective communication skills
- Problem-solving abilities
- Multitasking ability
- Reliability
Timeline
Assistance Payments Worker
State of Michigan Department of Human Services
06.2011 - Current
MBA - Healthcare Marketing And Management
Baker College Center For Graduate Studies