Jamila Goods
Romulus,MI
Summary
My objective is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My seven years with the State of Michigan Department of Health and Human Services has given me expertise in case management, policy knowledge and computer literacy. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I also have a strong willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Assistance Payments Worker
State Of Michigan Department Of Health And Human Services
2016.12 - Current
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
Child Care Aid/ Assistant Teacher Substitute
The Guidance Center Inc
2014.10 - 2015.12
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in lessons, curriculum and homework planning.
- Worked with teacher to identify and target opportunities for instructional improvements.
Sales Associate
CitiTrends
2011.10 - 2013.09
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Personal Assistant
Goods Group Properties
2010.11 - 2011.10
- I assisted Mrs.Parson in the running of her family oriented real estate company
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Education
Associate of Arts -
Wayne County Community College District
Belleville, MI06.2015
High School Diploma -
Romulus Senior High School
Romulus, MI06.2011
Skills
- Critical thinking
- Case management
- Strong communication
- Data analysis
- Problem-solving
- Benefits administration
- Computer literacy
- Policy knowledge
- Customer service
- Financial assessment
- Time management
- Interviewing techniques
- Organizational skills
Timeline
Assistance Payments Worker
State Of Michigan Department Of Health And Human Services
2016.12 - Current
Child Care Aid/ Assistant Teacher Substitute
The Guidance Center Inc
2014.10 - 2015.12
Sales Associate
CitiTrends
2011.10 - 2013.09
Personal Assistant
Goods Group Properties
2010.11 - 2011.10
Associate of Arts -
Wayne County Community College District
High School Diploma -
Romulus Senior High School
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