Lenelle Gordon
91-1051 Kaileolea Drive, Ewa Beach,HI
Summary
Highly adept and certified in advance electrical installations and project planning. My experience in the Navy's Engineering Corps provided me with a solid background in outstanding leadership achievements, safe project execution planning and management.
Overview
12
12
years of professional experience
Work History
Construction Electrician
US Navy Seabees
San Diego, CA
12.2014 - Current
- Completed project planning and estimation for 40 military electrical projects at my assigned duty station and forward operating bases for overseas deployments and missions.
- Ensured compliance with safety and quality assurance as the lead Inspector ensuring local building codes, NEC requirements and regulations are met throughout the construction process.
- Ensure compliance of all safety guidelines to minimize and mitigate risk exposure by identifying potential hazards early and implementing risk assessment measures to ensure safe work place.
- Served a lead Project Supervisor and for junior Sailors by providing training opportunities, skills workshops to foster a culture of camaraderie and knowledge sharing leading to increased unit cohesion.
- Skillfully managed and maintained accurate records of all project permits, licenses, inspection logs, keeping in accordance with Navy Facilities Project Management Guidelines.
Quality Assurance Manager
GC Services
San Diego, CA
12.2012 - 12.2014
- Conducted regular call audits to ensure compliance with company policies and adherence to the Fair Debt Collection Practice Act maintaining compliance.
- Trained team members on identifying areas that may result in call quality issues, and how to provide feedback on customer issue resolution techniques.
- Enhanced product quality by implementing a Script for the call center representatives to follow and a compliance sheet that quality assurance monitors can use to grade effectiveness of call quality.
- Improved customer satisfaction by implementing a system where the customers can provide feedback about the representative and the service received during the call promoting a new culture to elevate best practices.
Education
Bachelor of Science - Nursing
Hawaii Pacific University
Honolulu, HI05-2025
Associate of Science - Nursing
Hawaii Pacific University
Honolulu, HI12-2020
Skills
- Call-Center & Quality Assurance Background
- Employee Recruitment & Training
- Electrical Installation Expertise
- Low-Voltage System Maintenance
- Reliable Power Distribution & Generation
- Electrical Grounding Systems
- Military Project Management
- Staff & Education Training
- Humanitarian Response for Power Systems Management
- Military & Residential Electrical Drawing & Schematics Interpretation
Timeline
Construction Electrician
US Navy Seabees
12.2014 - Current
Quality Assurance Manager
GC Services
12.2012 - 12.2014
Bachelor of Science - Nursing
Hawaii Pacific University
Associate of Science - Nursing
Hawaii Pacific University