Lenelle Gordon
91-1051 Kaileolea Drive, Ewa Beach,HI
Summary
Highly adept and certified in advance electrical installations and project planning. My experience in the Navy's Engineering Corps provided me with a solid background in outstanding leadership achievements, safe project execution planning and management.
Overview
12
12
years of professional experience
Work History
Construction Electrician
US Navy Seabees
12.2014 - Current
- Completed project planning and estimation for 40 military electrical projects at my assigned duty station and forward operating bases for overseas deployments and missions.
- Ensured compliance with safety and quality assurance as the lead Inspector ensuring local building codes, NEC requirements and regulations are met throughout the construction process.
- Ensure compliance of all safety guidelines to minimize and mitigate risk exposure by identifying potential hazards early and implementing risk assessment measures to ensure safe work place.
- Served a lead Project Supervisor and for junior Sailors by providing training opportunities, skills workshops to foster a culture of camaraderie and knowledge sharing leading to increased unit cohesion.
- Skillfully managed and maintained accurate records of all project permits, licenses, inspection logs, keeping in accordance with Navy Facilities Project Management Guidelines.
Quality Assurance Manager
GC Services
12.2012 - 12.2014
- Conducted regular call audits to ensure compliance with company policies and adherence to the Fair Debt Collection Practice Act maintaining compliance.
- Trained team members on identifying areas that may result in call quality issues, and how to provide feedback on customer issue resolution techniques.
- Enhanced product quality by implementing a Script for the call center representatives to follow and a compliance sheet that quality assurance monitors can use to grade effectiveness of call quality.
- Improved customer satisfaction by implementing a system where the customers can provide feedback about the representative and the service received during the call promoting a new culture to elevate best practices.
Education
Bachelor of Science - Nursing
Hawaii Pacific University
Honolulu, HI05-2025
Associate of Science - Nursing
Hawaii Pacific University
Honolulu, HI12-2020
Skills
- Call-Center & Quality Assurance Background
- Employee Recruitment & Training
- Electrical Installation Expertise
- Low-Voltage System Maintenance
- Reliable Power Distribution & Generation
- Electrical Grounding Systems
- Military Project Management
- Staff & Education Training
- Humanitarian Response for Power Systems Management
- Military & Residential Electrical Drawing & Schematics Interpretation
Timeline
Construction Electrician
US Navy Seabees
12.2014 - Current
Quality Assurance Manager
GC Services
12.2012 - 12.2014
Bachelor of Science - Nursing
Hawaii Pacific University
Associate of Science - Nursing
Hawaii Pacific University
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