LeNesha Jackson-Walls
Saint Paul,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Claims Resolution Rep
Liberty Mutual
Chandler, AZ
09.2021 - 06.2022
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Insurance Specialist II
USAA
Phoenix, AZ
01.2020 - 09.2021
- Identifies, assesses, and understands member needs and consistently provides complete and accurate advice and solutions
- Effectively navigate multiple systems/programs while maintaining engaging member interaction that occurs across multiple channels
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Lead Account Specialist
Discover Financial Services
Phoenix, AZ
07.2017 - 01.2020
- Documented conversations with customers in Atlas to track requests, problems and solutions offered
- Collected customer feedback and recommended procedural or product changes to Discover to promote satisfaction
- Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions
- Kept customer account information current and accurate by preparing, completing, and processing forms and database changes.
Certified Nursing Assistant
Haven of Scottsdale
Scottsdale, AZ
02.2016 - 07.2017
- Provide basic care to patients and assist with general activities
- Set up medical equipment and assist with some medical procedures Observe patients' physical, mental, and emotional condition
- Assisted with technical nursing treatments and entered information in patient records and charts.
Retail Merchandise Processor
Goodwill of Central Arizona
Phoenix, AZ
05.2014 - 02.2016
- Priced merchandise, stocked shelves, and took inventory of supplies
- Operate register for cash, check, and credit card transactions
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Associate of Arts - Psychology
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ05.2023
Certified Nursing Assistant - undefined
East Valley Institute of Technology
2015
Skills
- Claims handling
- Customer service expertise
- Personal, casualty and property loss
- Insurance policy coverage knowledge
- Efficient and Detail-Oriented
- Problem Resolution
- Document and File Management
- Multitasking and Time Management
- Appointment Coordination
Timeline
Claims Resolution Rep
Liberty Mutual
09.2021 - 06.2022
Insurance Specialist II
USAA
01.2020 - 09.2021
Lead Account Specialist
Discover Financial Services
07.2017 - 01.2020
Certified Nursing Assistant
Haven of Scottsdale
02.2016 - 07.2017
Retail Merchandise Processor
Goodwill of Central Arizona
05.2014 - 02.2016
Associate of Arts - Psychology
Maricopa Community Colleges - Paradise Valley Community College
Certified Nursing Assistant - undefined
East Valley Institute of Technology
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