Summary
Overview
Work History
Education
Skills
Timeline
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LENETTE DAY

Powder Springs,GA

Summary

30 Years of diverse work experience. 14 Years of entrepreneurial work as a salon owner and master cosmetologist. 16 Years in the banking industry , working in numerous office positions. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.

Overview

29
29
years of professional experience

Work History

Master Cosmetologist

SUPER STLYES BEAUTY SALON
12.2018 - Current
  • Enhanced client satisfaction by providing personalized consultations and tailored hair services.
  • Increased salon revenue through upselling of premium products and treatments during appointments.
  • Delivered exceptional customer service by attentively addressing client concerns and offering expert advice.
  • Maintained a high standard of cleanliness, ensuring all tools and workstations were sanitized after each appointment.
  • Fostered a welcoming atmosphere within the salon by engaging with clients and maintaining a positive attitude.
  • Managed appointment scheduling efficiently to maximize clientele while minimizing wait times.
  • Educated clients on proper hair care practices, leading to increased product sales and repeat bookings.
  • Established a loyal client base by consistently providing exceptional services, resulting in increased referrals and word-of-mouth recommendations.
  • Processed payments, entering sales in register for prompt customer service.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Salon Owner/Operator

UNIQUELY U BEAUTY SALON
03.2010 - 11.2018
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Introduced loyalty programs to incentivize repeat business from satisfied customers.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.

Human Resources Executive Assistant

SouthTrust Bank
01.1999 - 07.2002
  • Facilitated new hire orientation
  • Coordinated travel arrangements for HR Director
  • Administered Service Awards
  • Processed officer promotions
  • Tracked employee attendance
  • Reconciled corporate credit card statements
  • Payed invoices
  • Ordered office supplies

Relationship Support Representative

SouthTrust Bank
01.1997 - 01.1999
  • Monitored and reported to executive management on all accounts being handled by the Special Assets Department
  • Obtained attorney to handle bank foreclosures
  • Maintained Other Real Estate files in compliance with OCC regulations
  • Marketed Other Real Estate owned with a listing agent
  • Negotiated and reviewed sales contracts for Other Real Estate owned by the bank
  • Monitored legal fees paid by the Special Assets Department
  • Processed invoices for payment
  • Processed loan payments and payoffs

Business Development Representative

Banc One Corporation
08.1995 - 02.1997
  • Generated new equity loan applications
  • Generated sales of loan products that pinpoint customer needs
  • Pulled and reviewed credit reports
  • Calculated debt to income ratios to meet corporate guidelines
  • Review title searches and appraisals
  • Administered loan closing

Education

Diploma - Cosmetology

Vogue Beauty And Barber School
Hiram, GA
01.2010

High School Diploma -

Patterson Cooperative High School
Dayton, OH
05.1987

Skills

  • Administrative Procedures
  • Customer Consultation
  • Relationship Building and Management
  • Scheduling Appointments
  • Decision-Making
  • Friendly Communication
  • Issue Resolution
  • Active Listening
  • Product and Service Explanations

Timeline

Master Cosmetologist

SUPER STLYES BEAUTY SALON
12.2018 - Current

Salon Owner/Operator

UNIQUELY U BEAUTY SALON
03.2010 - 11.2018

Human Resources Executive Assistant

SouthTrust Bank
01.1999 - 07.2002

Relationship Support Representative

SouthTrust Bank
01.1997 - 01.1999

Business Development Representative

Banc One Corporation
08.1995 - 02.1997

Diploma - Cosmetology

Vogue Beauty And Barber School

High School Diploma -

Patterson Cooperative High School
LENETTE DAY