Leni Morey-Northrop
Lincoln,NE
Summary
Dedicated and adaptable professional with a strong background in customer service and sales techniques. Known for fostering positive client relationships and achieving measurable results in fast-paced environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Agent
American Income Life
Omaha, Nebraska
06.2026 - 09.2026
- Assisted clients in understanding insurance products and available policy options.
- Promoted additional products and services, supporting achievement of sales targets.
- Scheduled appointments and conducted follow-ups with clients on policy updates.
- Processed customer payments via cash, check, or credit card following company guidelines.
- Contributed to team meetings focused on product, service, and policy changes.
Caregiver
The Key Home Health Care
Lincoln , NE
12.2025 - 03.2026
- Assisted clients with bathing, dressing, and personal care to maintain their hygiene and comfort.
- Supported clients with daily living activities and personal hygiene to promote independence.
- Prepared meals based on dietary requirements and provided feeding assistance.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean, safe, and organized living environment for clients.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Coordinated transportation for clients to medical appointments and errands, ensuring timely access to care.
- Updated family members on client needs and care progress to maintain clear communication and support.
Apprentice Body Piercer
Ink Machine
Lincoln , NE
09.2025 - 12.2025
- Cleaned and organized jewelry items to ensure proper sanitization and readiness for sales.
- Supported jewelry transactions by assisting customers with sales, removals, and replacements, enhancing customer satisfaction.
- Ensured equipment cleanliness, adhering to safety standards and regulations.
- Maintained organization, cleanliness, and safety in work areas.
- Prepared workstations daily to ensure readiness for production activities.
- Conducted quality control inspections on finished products, identifying defects and inconsistencies.
- Worked closely with mentors to understand project objectives.
Server
Chedders Scratch Kitchen
Lincoln , Ne
04.2025 - 08.2025
- Provided excellent customer service in a fast-paced dining environment.
- Ensured prompt food delivery to increase customer satisfaction. orders promptly and courteously.
- Assisted team members during peak hours to maintain smooth service. during peak hours to enhance service efficiency.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Ensured accurate cash handling during payment processing. and processed payments accurately at the register.
- Collaborated with kitchen staff to facilitate timely food delivery.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Manager
Taco Bell
Lincoln , NE
07.2024 - 08.2025
- Assigned tasks to associates based on skill levels to enhance team productivity and collaboration.
- Maintained professionalism in stressful circumstances to effectively resolve conflicts and uphold team morale.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to maintain food safety standards.
- Executed food preparation tasks to ensure timely service in fast-paced kitchen environment.
- Performed core inspections to ensure compliance with safety regulations.
Student Manager
University of Nebraska (UNL)
Lincoln , NE
07.2023 - 01.2024
- Implemented effective communication channels between students, staff, and faculty to promote transparency and collaboration.
- Trained staff on department procedures and requirements, fostering teamwork and enhancing overall departmental effectiveness.
- Maintained calm and professionalism in stressful situations, effectively diffusing tension and maintaining a positive environment.
- Arrived on time for every shift, ensuring preparation of supplies for early morning activities and smooth program execution.
Shift Lead
Dairy Queen Grill & Chill
Lincoln , NE
08.2021 - 12.2021
- Managed store operations during absence of Store Manager or Assistant Manager.
- Supervised employees to uphold productivity and deliver high customer service.
- Guided team members during daily operations to enhance collaboration and service quality.
- Trained new employees on company policies, procedures, and job duties.
- Maintained optimal inventory levels for efficient operations. and restocked supplies to maintain service readiness.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Ensured cleanliness and organization of work areas for optimal operations.
- Evaluated incoming orders to confirm quality and completeness. for quality and completeness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Guest Relations Associate
Lincoln Children's Zoo
Lincoln , NE
08.2019 - 05.2020
- Handled ticket sales and managed guest entry processes efficiently.
- Oversaw gift shop front gates during formal events, utilizing interpersonal skills to ensure smooth guest experiences in fast-paced environments.
- Participated in staff meetings to develop new strategies aimed at enhancing customer satisfaction ratings.
- Handled cash payments from customers and reconciled payment transactions accurately at the end of each shift.
- Ensured that all areas of the property were clean, orderly, and well maintained.
- Cultivated positive interactions with colleagues to strengthen teamwork and improve communication.
Education
High School Diploma -
Northeast High School
Lincoln, NE05-2024
Skills
- Insurance knowledge
- Policy explanation
- Sales techniques
- Lead generation
- Consultative selling
- Payment processing
- Customer service
- Appointment scheduling
- Client relationship management
- Goal-oriented mindset
- Positive demeanor
Certification
- NE Producer's Life and Annuities; Sickness, Accident and Health
Timeline
Agent
American Income Life
06.2026 - 09.2026
Caregiver
The Key Home Health Care
12.2025 - 03.2026
Apprentice Body Piercer
Ink Machine
09.2025 - 12.2025
Server
Chedders Scratch Kitchen
04.2025 - 08.2025
Manager
Taco Bell
07.2024 - 08.2025
Student Manager
University of Nebraska (UNL)
07.2023 - 01.2024
Shift Lead
Dairy Queen Grill & Chill
08.2021 - 12.2021
Guest Relations Associate
Lincoln Children's Zoo
08.2019 - 05.2020
High School Diploma -
Northeast High School