Timiya Strickland
Rochester
Summary
Customer service specialist with extensive experience in implementing effective solutions across public and private sectors. Proven expertise in utilizing diverse tools and technologies to enhance service delivery. Adaptable and capable of thriving in fast-paced environments while maintaining high standards of customer satisfaction.
Overview
10
10
years of professional experience
Work History
Licensed Insurance Agent
HealthPlanOne
Shelton
07.2025 - 03.2026
- Remote Agent
- Conducted telephone appointments with prospective clients to establish trust and effectively sell insurance services.
- Presented insurance policies and addressed questions during meetings or phone calls with potential clients to facilitate informed decision-making.
- Developed comprehensive insurance plans tailored to client needs.
- Simplified complex insurance terms for clients, enhancing understanding and promoting informed choices.
Licensed Insurance Agent
Tranzact
Charlotte
07.2024 - 07.2025
- Consistently exceeding sales target
- Upsold insurance products to policyholders and potential clients, contributing to revenue growth through targeted offerings.
- Identified and pursued opportunities for cross-selling additional policies and services, enhancing client portfolios and increasing overall customer satisfaction.
- Assisted prospective customers in qualifying for insurance by analyzing circumstances and recommending appropriate coverage options tailored to individual needs.
- Skilled in policy analysis, risk assessment, and customer education to ensure optimal coverage
- Processed customer applications and renewals efficiently to ensure prompt policy issuance.
- Managed client inquiries and resolved issues efficiently and professionally.
In-Home Aide
Lux Home Care
Charlotte
03.2023 - 05.2023
- Supported clients with meal preparation, grooming, bathing, and hygiene to enhance daily living.
- Delivered comfort and supervision during daily activities to ensure client safety and well-being.
- Aided in administering medication to maintain client health and adherence to care plans.
- Completed basic errands, housekeeping, and transportation
Retail Team Member: Cashier
Panera Cafe
Charlotte
08.2022 - 03.2023
- Delivered excellent customer service in every circumstance.
- Assisted customers by addressing inquiries and fulfilling requests promptly.
- Rang up orders efficiently, ensuring accuracy and customer satisfaction.
- Acquired in-depth knowledge of menu items and ingredients.
- Supported manager and team by taking on additional responsibilities during peak hours.
Delivery Station Warehouse Associate
Amazon
Charlotte
07.2019 - 08.2021
- Used technology like smartphones and handheld devices to sort, scan, and prepare orders
- Received and organized truck deliveries for timely processing
- Received and prepared inventory for delivery
- Built, wrapped, sorted, and transported pallets and packages efficiently
- Followed on-screen prompts to complete tasks efficiently
Associate: Salad & Sandwich Maker
Panera Cafe
Charlotte
01.2019 - 07.2019
- Ensure every order is made quickly, correctly, and consistently
- Met speed and accuracy goals.
- Assembled diverse menu items to enhance customer satisfaction.
- Assisted manager and team by providing support during busy shifts and special projects.
- Contributed to fostering a positive culture of warmth, belonging, growth, and trust within the team.
Cashier
Panera Bread
Rochester
06.2016 - 01.2019
- Handled cash, credit, and digital payments securely.
- Guided customers in menu selections and addressed dietary needs to enhance dining experience.
- Worked with team members to streamline service flow, improving customer satisfaction.
- Ensured cleanliness and organization of service area to promote a welcoming environment.
Education
Highschool Diploma -
Northeast College Preparatory High School
Rochester, New York08-2019
Skills
- Licensed insurance agent
- Insurance knowledge
- Insurance sales expertise
- Insurance regulations
- Client management
- Product knowledge
- Negotiation techniques
- Attention to detail
- Time management skills
- Organizational skills
- Problem solving
- Effective communication
- Proactive communication
- Teamwork
- Active listening
- Conflict resolution
- Goal oriented approach
Timeline
Licensed Insurance Agent
HealthPlanOne
07.2025 - 03.2026
Licensed Insurance Agent
Tranzact
07.2024 - 07.2025
In-Home Aide
Lux Home Care
03.2023 - 05.2023
Retail Team Member: Cashier
Panera Cafe
08.2022 - 03.2023
Delivery Station Warehouse Associate
Amazon
07.2019 - 08.2021
Associate: Salad & Sandwich Maker
Panera Cafe
01.2019 - 07.2019
Cashier
Panera Bread
06.2016 - 01.2019
Highschool Diploma -
Northeast College Preparatory High School