LENIN KOTHAKONDA

Company Overview: McKesson Corporation is an American company that distributes pharmaceuticals, provides health information technology, medical supplies, and care management tools. The company delivers a third of all pharmaceuticals used in North America.

Responsibilities:

• Playing multiple roles as a Business Analyst, Salesforce Admin, and Scrum Master in the current assignment.
• Scheduling calls for grooming the stories to make the stories available for sprints.
• Managing daily huddle meetings with off-shore and on-site teams.
• Participated in and demonstrated work to the client via presentation or oral communication to articulate developed SFDC features and propose solutions.
• Managing Users and Permission Sets for Different Projects.
• Responsible for sprint backlog stories in JIRA.
• Responsible for conducting Sprint pre-planning and Sprint backlog review meetings.
• Conduct analysis on Backlog stories and prioritizing & sizing them for the future sprint
• Assist with Business training and change management to support project go lives
• Managing team operations including release management for successful deployments into production environments

Company Overview: Pepsi Co, Inc is an American multinational food, Snack and Beverage Corporation headquartered at Purchase, NY. We are supporting the Pepsi Direct/CRS/DWD/Xcelerate applications to the client using CRM technologies

Responsibilities:

• Managed various CRM based (Siebel, Salesforce, MS Dynamics) based applications and respective teams who are based on the various CRM technologies
• Played as a front face to the Customer to discuss on any requirement to the TCS
• Multiple visits to Client location on Business discussions on B1 Visa
• Gathering the Enhancements/ new requirements from the Client
• Making the team to understand the requirements and Planning for the delivery
• Handled E2E solutions to the customers, where the technical difficulties are observed
• Involved in fixing the existing production defects
• Involved in development activities, where in existing issues have to be identified, rectified along with that corrective action was taken care
• Prepared Technical design documents, Unit Test Cases

Company Overview: Mars is one of the top food and chocolate producers in the world. It is a highly consumed product supported by TCS worldwide.

Responsibilities:

• Converting the business requirements into Siebel requirements and providing the low-level solution for the requirement.
• Customize the UI object definitions to map the data from the Business layer definitions as new 8.1 features.
• Worked on pre-upgrade tasks and post-upgrade tasks.
• Involved in browser-side and server-side scripting.
• Designing drill downs and toggles.
• Prepared technical design documents, unit test cases.
• Involved in developing PL/SQL procedures.
• Performing repository migrations.

Company Overview: FCA used the RAC (mainframe-based) application, which lacks flexibility and scalability. To meet the changing customer needs and stay ahead of the competition, FIASA has selected Siebel CRM as the Next Generation Customer Care Application.

Responsibilities:

• I worked on the production code issues through debugging.
• Siebel Tools are used for issues until resolution.
• Handled end-to-end solutions for the customers, where the technical difficulties were observed.
• Involved in fixing the existing production defects.
• Involved in development activities, where existing issues have to be identified, rectified, and corrective action was taken care of.
• Prepared technical design documents, unit test cases.
• Involved in fixing certain issues related to configuration, scripting, and workflows, and implemented workflow processes and business services.
• Designing drill downs and toggles.
• Involved in Browser Side and Server Side Scripting
• Performing Repository migrations

Company Overview: KT Corporation is a Korea-based company engaged in the provision of integrated telecommunications services. It mainly provides wired and wireless phone services, high-speed Internet Protocol television (IPTV), voice over Internet Protocol (VoIP), and wireless broadband (WiBro) services.

Responsibilities:

• Involved in configuring various Siebel objects to achieve field-force automation requirements.
• Worked on the Siebel server and browser scripting to achieve complex requirements.

Company Overview: Telenor is one of the biggest clients for TCS, It is one of the biggest Norway’s Telecom Company whose Siebel application was upgraded from Siebel 7.7 to Siebel 8.1.1

Responsibilities:

• Converting the Business Requirements into Siebel Requirements and Provide the Low Level Solution for the Requirement
• Customize the UI object definitions to map the data from the Business layer definitions as new 8.1 features
• Worked on pre upgrade tasks and post upgrade tasks
• Involved in Browser Side and Server Side Scripting
• Designing Drill downs and Toggles
• Prepared Technical design documents, Unit Test Cases
• Involved in developing PL/SQL Procedures
• Performing Repository migrations

Company Overview: BSNL CDR is an application used by Customer Service representatives, various BSNL officials designated in various positions to carry out their day to day activities in provision of services, Order management which intern interacts with other sub-systems such as Inventory Management System (clarity), Billing System (Kenon) and other systems such as Mediation, Migration, IVRs etc

Responsibilities:

• Maintaining and supporting the application.(ticket handling, issue tracking)
• Configuring/Changing new/existing various objects as per the client requirement
• Involved in Browser Side and Server Side Scripting
• Providing small fixes, other minor developments
• Prepared Technical design documents, Unit Test Cases