Lenin Masterrena
Charlotte,NC
Summary
Proactive and organized professional with a degree in Business Administration and diverse work experience across healthcare, logistics, food service, and insurance. A strong team player who thrives in dynamic environments and is eager to continue learning while contributing effectively.
Overview
7
7
years of professional experience
Work History
Manager
Sonic Drive-In
Brooklyn, NY
02.2023 - 04.2025
- Oversaw daily operations ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on operational procedures and company standards.
- Implemented process improvements to enhance productivity and reduce waste.
- Managed inventory levels, optimizing stock to meet demand fluctuations.
- Collaborated with team members to develop promotional strategies boosting sales performance.
- Conducted regular performance evaluations, providing constructive feedback to improve employee engagement.
- Ensured compliance with health and safety regulations, maintaining a safe working environment.
Driver
Fed Ex Ground
Brooklyn
07.2024 - 11.2024
- Delivered packages efficiently across assigned routes
- Maintained delivery schedules and upheld safety standards
- Delivery Service (Stevedore) – New York, NY
- Delivery Worker
- Handled and transported various packages and cargo
- Assisted with logistics and loading operations
Warehouse Manager
Aje Ecuador
Manta, Ecuador
02.2020 - 02.2023
- Oversaw daily warehouse operations, ensuring compliance with safety standards and efficient workflow.
- Managed inventory levels using warehouse management software to optimize stock accuracy and availability.
- Led team of 20+ staff, providing training and mentorship to improve skills and performance.
- Implemented process improvements that reduced order fulfillment time and increased overall efficiency.
- Coordinated logistics for inbound and outbound shipments, enhancing delivery schedules and customer satisfaction.
- Developed and maintained relationships with suppliers to ensure timely procurement of materials.
- Analyzed operational data to identify trends, making strategic decisions that improved productivity rates.
Manager
SMARTSEG
Ecuador
01.2018 - 12.2022
- Insurance Manager
- Managed client portfolios and assisted with policy selection
- Oversaw sales operations and provided administrative support
Administrator
Arboleda Medical and Hospital Services
Ecuador
03.2021 - 11.2021
- Administrative Support
- Supported medical staff with patient records and scheduling
- Ensured efficient daily operations within the facility
Education
Bachelor of Science - Education Administration
San Gregorio De Portoviejo University
Ecuador03-2021
Skills
- Ease of learning
- Teamwork
- Handling technological equipment
- Work under pressure
- Proactive
- Efficient
- Customer service
- Time management
- Staff management
- Documentation and reporting
- Forklift operation
- Loading and unloading
- Shipping and receiving
Languages
Spanish
Native or Bilingual
Timeline
Driver
Fed Ex Ground
07.2024 - 11.2024
Manager
Sonic Drive-In
02.2023 - 04.2025
Administrator
Arboleda Medical and Hospital Services
03.2021 - 11.2021
Warehouse Manager
Aje Ecuador
02.2020 - 02.2023
Manager
SMARTSEG
01.2018 - 12.2022
Bachelor of Science - Education Administration
San Gregorio De Portoviejo University