LENISE Y. CASEY
Anchorage,Alaska
Summary
Experienced program improvement analytical skills with demonstrated track record of improving products and procedures by implementing changes and staff training, testing methods and data analysis. Disciplined professional with systematic approach to behavioral health and financial processes and procedures. Applies excellent attention to detail and critical reasoning to successfully conduct experiments for new projects.
Overview
15
15
years of professional experience
Work History
Behavioral Health Technician II
Southcentral Foundation
09.2021 - Current
- Created and Presented Incentive program implementation PowerPoint to Quyana Clubhouse leadership and Senior Leadership
- Created video to explain incentive program to customer owners
- Conducted research by creating survey to capture interest of Customer Owners
- Created formula calculate incentives for program involvement
- Created metrics recording spreadsheet and tool for teaching Customer Owners financial literacy and saving (impose control)
- Revised movie night with 20 ft. projector screen and projector to promote less elopement in program
- Coordinate weekend initiatives to encourage program involvement
- Supervised safety of adolescence
- Supervised safety of vulnerable adults
Psychiatric Treatment Counselor
AK Child & Family
02.2009 - 05.2023
- Worked this position totaling 5 years between 2009-2023
- Conducted agency wide training for new trauma informed program
- Led team to implement and planned agency wide event which included (DJ, catering, dancers, and plays that created and practiced with teens)
- Supervised adolescent psychiatric patients
- Served as voice and mediator for upper leadership and floor staff
Psychiatric Nursing Assistant III
Alaska Psychiatric Institute
04.2020 - 02.2021
- Assign coworkers tasks and duties
- At times, supervised milieu
- Responded to combative patients during code grays
Insurance Agent
Country Financial
05.2017 - 03.2020
- Public Presentation at least 2 times per month
- Sales Negotiations
- Cold Calling
- Tracked Google and Social media prospect reviewing analytics
- Created training binder for staff
- Supervised 3 insurance assistance and trained them on meeting metrics goals
- Hosted Information Booths
- Led team in measuring sales metrics (via excel spreadsheet)
- Analyzing effectiveness of implemented sales strategies
Customer Relations/Match Support Specialist
Big Brothers Big Sisters of Alaska “BBBS
02.2015 - 06.2015
- Created spreadsheets and system to maintain accuracy in conducting two positions
- Teaching volunteer orientations every other month
- Supervised progress of 52+ matches over phone (by interview Big and Little)
Outreach Case Manager
Covenant House Alaska
05.2014 - 01.2015
- Tracked outreach efforts on statistical software and created spreadsheet
- Public Speaking engagements at over 10 churches to encourage mission involvement
- Begun writing process for current team member job descriptions
- Studied and implemented demographic research for street outreach homeless youth recruitment
- Supervised, evaluated and/or recruited for peer outreach workers, volunteers, interns, and case worker /faith community volunteer positions
Community Living Services Case Manager
The Arc of Anchorage
01.2010 - 01.2011
- Created document for employees describing clear expectations for work performance which was used in another department and given positive reviews by leadership
- Created clear job description goals and objectives for employees pertaining to clients’ needs
- Supervised up to twenty employees in working with 19 clients on caseload
- Managed and supervised staff of two group homes (included managing and leading licensing regulation compliance)
- On-call for week once every two months for over 20 group homes
- Conducted hires, training, terminations, write ups, and employee performance evaluations
- Managed writing of all progress notes for Medicaid Billing of two 24-hour group homes and 17 other clients on caseload
- Audited finances and medication logs of clients in group homes
Core State Grant Case Manager
The Arc of Anchorage
01.2008 - 01.2010
- Counseled grant recipients on budget management ($750, 000) and performed data entry for 125 client accounts
- Grant reporting and tracking for state
- Reconciled monthly and quarterly general ledgers in place of agency accounting department
- Created and implemented marketing strategies
- Conducted Outreach Marketing to over twenty companies to recruit community partnerships and in-kind donations
- Assisted director with grant writing
- Coordinated payments to companies that would allow many youth on caseload to be active in community
- Researched needs of grant recipients
- Researched requirement of state grant
- Recorded metrics of successful grant allocation
- Recruited partnership for “Options Fair”
- Presented PowerPoint to leadership and other businesses
- Awarded for creative and innovative solutions contributing to economic efficiency and improving operations
- Awarded for performing core value of respect by leading protest and representing organization on news broadcast
Education
MBA - Business Administration, General Management
ALASKA PACIFIC UNIVERSITY
Anchorage, AK03.2013
Bachelor of Arts - International Studies, Developmental Studies
THE OHIO STATE UNIVERSITY
Columbus, OH04.2007
Skills
Loss Prevention
Insurance Consultation
Grant Management
Supervision
Licensing Compliance
Product Promotion
Training Presentations/ Public Speaking
Timeline
Behavioral Health Technician II
Southcentral Foundation
09.2021 - Current
Psychiatric Nursing Assistant III
Alaska Psychiatric Institute
04.2020 - 02.2021
Insurance Agent
Country Financial
05.2017 - 03.2020
Customer Relations/Match Support Specialist
Big Brothers Big Sisters of Alaska “BBBS
02.2015 - 06.2015
Outreach Case Manager
Covenant House Alaska
05.2014 - 01.2015
Community Living Services Case Manager
The Arc of Anchorage
01.2010 - 01.2011
Psychiatric Treatment Counselor
AK Child & Family
02.2009 - 05.2023
Core State Grant Case Manager
The Arc of Anchorage
01.2008 - 01.2010
MBA - Business Administration, General Management
ALASKA PACIFIC UNIVERSITY
Bachelor of Arts - International Studies, Developmental Studies
THE OHIO STATE UNIVERSITY