Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Lenisha Weekes

Lenisha Weekes

Lauderhill,FL

Summary

I have experience in customer service for over 6-7 years, I have some skills in, tracking orders also learned about insurance representatives skills and I also have great time management, positive attitude, great customer service and skill.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

MetaBank
10.2020 - 09.2021
  • Assisted customers with questions
  • Assisted customers with a warm and professional attitude
  • Managed customer accounts
  • Processed customer transactions
  • Handled emails, inbound calls, and outbound calls
  • Handled billing issues and order inquiries
  • Billing
  • Fraud Prevention
  • Banking.

Customer Service Representative

Teleperformance
03.2019 - 10.2020
  • Resolved customer issues
  • Responsible for troubleshooting applications
  • Billing
  • Technical Support
  • Retention
  • Confirmed payments, refunds, etc
  • Resolved payment and order disputes
  • Maintained up-to-date knowledge of customer accounts
  • Scheduled reservations for customers
  • Created customer appointments
  • Approached problems logically and with good judgment to ensure the customer is satisfied
  • Made appropriate decisions on behalf of the customer quickly and effectively
  • Solution orientated and self motivated
  • Empathized and prioritized with customers needs
  • Upheld the company's values and respected every customer
  • Resolved conflicts and set appropriate expectations with customers
  • Processed refund reimbursements
  • Sales/Order Fulfillment.

Customer Service Representative

Teleperformance
10.2018 - 12.2018

Sales Associate

Athlete's Foot
10.2015 - 05.2016
  • Stocked and organized display cases and shelves according to store needs and diagram
  • Showcased critical thinking skills by effectively solving disputes
  • Took an active and physical role in assisting customers with sales purchases: product inquiries.

Education

Licensed Medical Assistant

Florida Career College
Fort Lauderdale, FL

Diploma / CARIBBEAN EXAMINATION COUNCIL -

Washington Archibald High School
Basseterre St.Kitts
06.2017

Skills

  • Excellent customer service
  • Exceptional leadership skills
  • Communication skills
  • Energetic work attitude
  • Computer Proficient: Microsoft Word, Excel, 40 wpm
  • Great interpersonal skills
  • Organized and detailed-oriented

Timeline

Customer Service Representative

MetaBank
10.2020 - 09.2021

Customer Service Representative

Teleperformance
03.2019 - 10.2020

Customer Service Representative

Teleperformance
10.2018 - 12.2018

Sales Associate

Athlete's Foot
10.2015 - 05.2016

Licensed Medical Assistant

Florida Career College

Diploma / CARIBBEAN EXAMINATION COUNCIL -

Washington Archibald High School

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Lenisha Weekes