LENITA BENSON
Lenexa,KS
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Customer Service
Lowe's
09.2024 - Current
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Addressed and resolved customer complaints swiftly, maintaining high level of customer service.
- Provided remote support for customers located across multiple regions, adeptly addressing diverse needs while maintaining a consistent level of service excellence.
- Delivered exceptional customer service for patients, addressing concerns and answering questions about their meals and nutrition plans.
Telemarketer
American Red Cross
08.2018 - 09.2021
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Remote Customer Service Rep
T-mobile
07.2015 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Business Administration
Brown Mackie College
N/A05.2014
Skills
Data Entry
Telemarketing
Order Processing
70 wpm
Multi line phone system
Microsoft Office
Certification
- Certified Customer Service Professional [CCSP] 2019
Timeline
Remote Customer Service
Lowe's
09.2024 - Current
Telemarketer
American Red Cross
08.2018 - 09.2021
Remote Customer Service Rep
T-mobile
07.2015 - 07.2018
Associate of Science - Business Administration
Brown Mackie College
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