Loudy Dorvil
North Miami,Florida
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Customer Service
Ttec (TeleTech) - HealthCare Solutions
01.2020 - 12.2023
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Bank USAA Customer Service Remote
Teleperformance
04.2018 - 01.2020
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Associate of Science - Diagnostic Medical Sonography
Florida National University
Hialeah, FL12.2024
High School Diploma -
American Worldwide Academy
North Miami, FL06.2012
Skills
- Corporate Policies
- Troubleshooting
- Data Management
- Data Entry
- Good Telephone Etiquette
- Excellent Communication
- Social Perceptiveness
- Critical Thinking
- Self-Directed
Certification
- CPR
- Home health aid certified
Languages
Creole
Full Professional
Timeline
Remote Customer Service
Ttec (TeleTech) - HealthCare Solutions
01.2020 - 12.2023
Bank USAA Customer Service Remote
Teleperformance
04.2018 - 01.2020
Associate of Science - Diagnostic Medical Sonography
Florida National University
High School Diploma -
American Worldwide Academy
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